Kevin Hoffer
Portage,MI
Summary
With a proven track record at Lake Michigan Credit Union and US Signal, I excel in networking, end user, and customer support and team leadership, significantly enhancing system reliability. Expert in Cisco switch routing and adept at fostering team efficiency, my strategic approach to infrastructure design has consistently driven project success and operational excellence.
Overview
36
36
years of professional experience
Work History
Network Administrator Team Lead
Lake Michigan Credit Union
02.2019 - 10.2024
- Performed day-to-day LAN and WAN administration, maintenance, and support.
- Identified and immediately resolved issues with network devices.
- Maintained network hardware and software and monitored network to support network availability to end users.
- Implemented network security measures to minimize data loss.
- Installed, configured and supported local area network (LAN), wide area network (WAN) and Internet system.
- Monitored system performance and responded to alerts.
- Authored documentation for system configuration and troubleshooting.
- Designed and evaluated WAN and LAN connectivity technologies.
- Managed about 3-5 change requests a week.
Manager of Information Technology
US Signal Company
04.2008 - 09.2018
- Guided implementation of company-wide enterprise security strategy for network and hardware, disaster recovery and endpoint protection.
- Reviewed and assessed architecture design, implementation, testing, and deployment needs to identify project requirements and costs.
- Analyzed network security and current infrastructure, assessing areas in need of improvement.
- Developed and maintained $257,000 IT department operational budget.
- Managed teams of full time staff by coaching, mentoring and driving efficiency.
Network Engineer
Rural Communications
08.2004 - 04.2008
- Performed troubleshooting for Cisco, and packet analysis.
- Integrated fixed wireless connectivity into facilities requiring high-speed networks.
- Assisted with implementation and support of network monitoring tools.
- Managed, tracked, and coordinated problem resolution and escalation processes.
- Troubleshoot complex multi-vendor network service provider issues.
- Provided complete end-to-end engineering and installation of route-based IP network solutions.
- Maintained 99.9% Uptime
Network Administrator
Internet Access Plus
02.1997 - 04.2008
- Identified and immediately resolved issues with network devices.
- Maintained network hardware and software and monitored network to support network availability to end users.
- Performed day-to-day LAN and WAN administration, maintenance, and support.
- Maintained applications to keep software current with necessary software updates and upgrades.
Technical Support Engineer
Foremost Insurance Group
07.2003 - 08.2004
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Documented faults and bugs for referral to development staff for use in updates.
- Delivered Tier-3 support and SME input to internal and external customers.
Photographer
Grand Rapids Association of Realtors
07.1998 - 11.2002
- Photographed high-quality images for various print and digital projects.
- Planned and prepared for on-location.
- Digitally edited photos to enhance appearance.
- Edited, toned, captioned, and uploaded photographs for publication.
System Administrator
Icon Multimedia
09.2000 - 03.2001
- Installed important security and functionality patches to maintain optimal protections against intrusion and system reliability.
- Oversaw file system and storage upgrades while safeguarding data integrity and redundancy.
- Drove continuous improvement of IT governance processes.
- Completed reports detailing network and systems performance and downtime issues.
Technical Support Specialist
RHI Consulting
09.1999 - 09.2000
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
Drive Tester
Aerotek
09.1988 - 07.1999
- Conducted tests and diagnostic procedures using tools such as analyzers, multimeters.
- Investigated customer complaints to take necessary corrective actions.
Network Administrator
Campbell Network Systems
12.1995 - 09.1998
- Identified and immediately resolved issues with network devices.
- Verified continuity of computer and telephone system services for users..
- Monitored system performance and responded to alerts.
- Diagnosed and resolved hardware and software issues.
Customer Service Representative
Kinko's Inc
10.1994 - 09.1995
- Responded to customer requests for products, services, and company information.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Trained new personnel regarding company operations, policies and services.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
Education
High School Diploma -
Wyoming Park High School
Wyoming, MI05.1993
Skills
- Cisco ISE
- Palo Alto Firewalls
- Cisco switch and routing
- Technical Troubleshooting
- Infrastructure planning and design
- 8021x experience
- EIGRP routing
- OSPF routing
- BGP routing
Timeline
Network Administrator Team Lead
Lake Michigan Credit Union
02.2019 - 10.2024
Manager of Information Technology
US Signal Company
04.2008 - 09.2018
Network Engineer
Rural Communications
08.2004 - 04.2008
Technical Support Engineer
Foremost Insurance Group
07.2003 - 08.2004
System Administrator
Icon Multimedia
09.2000 - 03.2001
Technical Support Specialist
RHI Consulting
09.1999 - 09.2000
Photographer
Grand Rapids Association of Realtors
07.1998 - 11.2002
Network Administrator
Internet Access Plus
02.1997 - 04.2008
Network Administrator
Campbell Network Systems
12.1995 - 09.1998
Customer Service Representative
Kinko's Inc
10.1994 - 09.1995
Drive Tester
Aerotek
09.1988 - 07.1999
High School Diploma -
Wyoming Park High School
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