PATRICK FORTUNAT
ABINGDON
Summary
Dedicated professional with a passion for providing administrative assistance for sales teams. Skilled in delivering high-quality customer service, managing customer inquiries and processing orders and returns. Proven success in streamlining processes to improve efficiency and customer satisfaction levels. Hard-working professional with experience in consultative sales, customer loyalty, and contract negotiation & management. Frequently praised as proactive by peers, I can be relied upon to help your team achieve its goals.
Overview
9
9
years of professional experience
Work History
Technical Specialist
Apple
10.2023 - Current
- Ran diagnostics for multiple Apple devices, except computers.
- Process repairs for customers.
- Educate customers on the issues that occur with their devices, as well as providing extra services for devices (coverage, accessories, and business support).
- Help customers upgrade their devices.
Sales Associate Specialist
Apple
10.2022 - Current
- Cleaned and organized sales floor in accordance with company merchandising standards
- Received and processed online orders for shipment or store pick-up
- Greeted customers and engaged in conversation to assess needs
Security Guard
United Security Force
12.2020 - 10.2022
- Assisting customer to Apple Representatives with their apple phones technical issues, pickup and purchases
Floor Technician
Mastercorp
05.2020 - 07.2020
- Cleaned patio, carpet and tile floors, maintained this on a day to day basis
- Swept vacuum and mop those areas as well
- Removed stains from variety of flooring surfaces using chemicals and cleaning solutions
- Selected proper pads for stripping, buffing or polishing floors
- Used spray bottles, mops and rags to clean walls, windows and other surfaces
- Gathered and disposed of trash and waste materials using specified bags or containers
- Used proper equipment and chemicals to safely treat diverse flooring
Night Shift Supervisor
Dutch Fork Middle
07.2019 - 11.2019
- Cleaned classroom, stripped wax and buff floors, minor repairs and delegated tasks and shifts to other custodial workers
- Performed routine and scheduled maintenance services
- Participated in ongoing training to enhance own job skills and knowledge
Custodial Maintenance Worker
Irmo High School
07.2016 - 07.2019
- Sanitized restrooms by wiping sinks, fixtures and toilets
- Used blower or vacuum to clean between and under furniture and fixtures
- Reported conditions requiring maintenance or repair to supervisor for intervention
- Handled chemicals in accordance with MSDS sheets, utilizing chemical mixing stations
- Performed routine upkeep of exterior areas, green space and parking lot
- Maintained equipment and tools to preserve proper functionality
- Collected and removed trash and litter to keep premises visually appealing
- Cleaned building areas by dusting, sweeping and mopping
Education
High School Diploma -
Irmo High School
Columbia, South Carolina06.2010
Skills
- Effective Customer Communication
- Strategic Selling
- Inbound Customer Calls
- Retail Sales
- Completing Purchases
- Product Promotion
- Time Management
- Productivity Maximization
- Sales Expertise
- Customer Assistance
Timeline
Technical Specialist
Apple
10.2023 - Current
Sales Associate Specialist
Apple
10.2022 - Current
Security Guard
United Security Force
12.2020 - 10.2022
Floor Technician
Mastercorp
05.2020 - 07.2020
Night Shift Supervisor
Dutch Fork Middle
07.2019 - 11.2019
Custodial Maintenance Worker
Irmo High School
07.2016 - 07.2019
High School Diploma -
Irmo High School
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