Patrick Gillespie
Old Bridge,NJ
Summary
Detail-oriented and highly organized professional with experience in providing editorial and administrative support. Skilled in preparing and managing editorial materials, maintaining metadata within workflow management systems, and coordinating the production process. Proficient in multitasking, problem-solving, and working both independently and collaboratively. Seeking to contribute to IEEE's publishing operations team as an Editorial Support & Production Assistant
Overview
18
18
years of professional experience
Work History
Learning Ambassador
Amazon
Monroe, NJ
10.2023 - Current
- Onboarded and trained 300 new employees, resulting in a 95% satisfaction rate in their initial performance reviews.
- Developed, delivered, and facilitated dynamic training sessions for new employees, emphasizing optimal approaches and streamlining operations, boosting team productivity by 25%.
- Achieved a 25% increase in team productivity by successfully implementing improved workflows and stowing techniques.
- Increased inventory accuracy by 20% by implementing thorough tracking methods and meticulous documentation.
Sortation Associate
Amazon
Monroe, NJ
09.2021 - 09.2023
- Achieved an outstanding record of processing 350-450 orders per hour, resulting in a flawless on-time delivery rate and ranking in the top 10% of all employees.
- Collaborated with other team members to ensure efficient workflow of packages through the process line.
- Maintained accuracy and speed in sorting packages according to size, weight, and destination.
- Provided support during peak periods by working extended shifts when required.
- Met demanding performance targets by working efficiently and backing up fulfillment team members.
Department Assistant
IEEE
Piscataway, NJ
03.2007 - 06.2018
- Delivered comprehensive support to department staff and authors, contributing to the successful entry of materials into the PubOps Workflow Management System, publishing over 75k peer-reviewed manuscripts annually.
- Streamlined the process of maintaining and organizing up to 50 XML metadata files per day for preprints. Enforced precise data entry tagging and ensured adherence to production standards, leading to a 50% faster posting time on IEEE Xplore.
- Handled the trafficking and processing of author alterations, consistently meeting 95% of deadlines and ensuring 100% accuracy.
- Resolved routine support issues and effectively communicated solutions to peers and management, resulting in a 15% reduction in response time.
Education
Bachelor of Science - Cyber Security
Southern New Hampshire University
Manchester, NH06-2026
Skills
- Editorial and Administrative Support
- Content Management and Production System
- Workflow Management System (WMS)
- Problem-solving and Process Improvement
- Team Collaboration and Communication
- Microsoft Word, Excel and PowerPoint
Timeline
Learning Ambassador
Amazon
10.2023 - Current
Sortation Associate
Amazon
09.2021 - 09.2023
Department Assistant
IEEE
03.2007 - 06.2018
Bachelor of Science - Cyber Security
Southern New Hampshire University
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