Shemya Carson
Charlotte,NC
Summary
Dynamic professional possesses excellent communication and customer service skills. Builds good rapport with customers through positive engagement. Highly committed to providing outstanding product demonstrations. Enthusiastic Administrative Assistant with expertise in anticipating professional needs and proactively identifying and resolving problems. Bringing proven to promote organization and availability through effective schedule development. Excellent customer service and conflict management skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Learning Ambassador
Amazon CLT 2
09.2020 - 05.2023
- Training employees, Managers, new hires
- Multi-versed employee
- Maintaining a safe working environment by following company safety protocols, such as wearing protective gear when needed
- Receiving products from suppliers and scanning them into the computer system using a barcode scanner or mobile device to track inventory
- Scanning items that have been received from suppliers to ensure they match the order being fulfilled
- Implemented various forms of technology into daily instruction, enhancing student engagement while also increasing digital literacy skills among learners at school level.
- Accessing computer systems to track inventory levels and order statuses
- Maintaining a safe work environment by following procedures for lifting heavy objects or other tasks that could cause injury
- Implemented innovative teaching methods, resulting in increased student comprehension and retention.
- Performing routine maintenance on equipment such as printers, scanners, conveyor belts, and forklifts by checking fluid levels, repairing malfunctioning parts, or replacing components that are no longer functioning properly.
Leasing Consultant
Bexley at Harborside
03.2019 - 08.2020
- Manage all leases for potential and existing guest
- Coordinate property viewings, follow ups, and updating of contact management base
- Respond to inquiries/leads and conduct property inspections
- Prepare all lease related paperwork
- Coordinate and schedule lease applications and adhere to compliance requirements.
- Verified tenant incomes and other information before accepting lease applications.
- Facilitated smooth move-ins for new residents by preparing lease agreements and coordinating logistics efficiently.
Administrative Assistant/Agent
American Airlines
09.2017 - 07.2019
- Provided policy and service information
- Resolved customer information and complaints
- Created and develop visual and digital presentations and performs desktop publishing
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Disseminated inquiries to appropriate departments.
Education
Associate of Science - Human Resources Business Management
Rowan Cabarrus Community College
Concord, NC05.2023
Skills
- Outlook
- Deadline-oriented
- Business Development
- Creative Thinking
- Work Planning and Prioritization
- Administrative Support
- Microsoft Word
- Customer and client relations
- Clerical Support
- Documentation and Recordkeeping
Volunteer Experience
Department of Social Services of Maryland, Laurel, MD
References
- Lisa Carter, Ceo, Eco Shine, (980) 271-0851
- Patricia Carter, Manager, Dss of Maryland, (202) 420-6731
- Breana Bennett, Manager , Amazon, (336) 898-2116
Certification
- Certified Global Consultant, [Banff Sunshine Ski Resort] Canada - 2022-2022
Timeline
Learning Ambassador
Amazon CLT 2
09.2020 - 05.2023
Leasing Consultant
Bexley at Harborside
03.2019 - 08.2020
Administrative Assistant/Agent
American Airlines
09.2017 - 07.2019
Associate of Science - Human Resources Business Management
Rowan Cabarrus Community College
- Certified Global Consultant, [Banff Sunshine Ski Resort] Canada - 2022-2022
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