Jadyn Meloncon
Las Vegas,NV
Summary
Proven leader and effective communicator, adept in customer service and Microsoft Office, significantly reduced employee turnover at Amazon by fostering a learning-driven environment. Excelled in teamwork and collaboration at Chick-fil-A, enhancing customer satisfaction and loyalty through personalized service.
Overview
7
7
years of professional experience
Work History
Learning Ambassador
Amazon
10.2021 - Current
- Streamlined onboarding process for new hires, ensuring smooth transition into company culture.
- Enhanced learning experience of new employees by developing and delivering comprehensive training modules.
- Boosted employee performance by 12% and confidence by providing regular constructive feedback and coaching.
- Encouraged learning-driven workplace atmosphere, significantly reducing employee turnover rates.
- Conducted needs assessments to tailor training programs that address specific skills gaps.
Front of House Team Leader
Chick-fil-A
11.2018 - 02.2020
- Resolved conflicts among team members swiftly and professionally, promoting a harmonious work environment.
- Trained 8 team members on company policies and procedures to maintain a consistent guest experience.
- Enhanced customer satisfaction by delivering exceptional service and addressing concerns promptly.
- Mentored new employees, fostering a positive work environment and supporting professional growth.
- Developed strong relationships with guests, creating a loyal customer base through personalized service.
Cashier
Chick-fil-A
06.2017 - 06.2018
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from customers.
Education
Bachelor of Arts - Business Administration And Management
Langston University
Langston, OK06.2021
Associate of Arts - Business Administration And Management
Compton College
Compton, CA06.2018
High School Diploma -
Lakewood High School
Lakewood, CA06.2018
Skills
- Teamwork and Collaboration
- Customer Service
- Microsoft Office
- Multitasking Abilities
- Effective Communication
- Active Listening
- Problem-solving abilities
- Complaint resolution
- Microsoft Excel
- Microsoft Outlook
- Scheduling
- Microsoft Office Suite
Timeline
Learning Ambassador
Amazon
10.2021 - Current
Front of House Team Leader
Chick-fil-A
11.2018 - 02.2020
Cashier
Chick-fil-A
06.2017 - 06.2018
Bachelor of Arts - Business Administration And Management
Langston University
Associate of Arts - Business Administration And Management
Compton College
High School Diploma -
Lakewood High School