Amanda Payne
Oklahoma City,OK
Summary
Proven track record of enhancing educational outcomes and operational efficiency at Amazon through innovative teaching methods and streamlined processes. Expert in adaptive learning and problem-solving, significantly boosting employee performance and customer satisfaction. Skilled in collaborative learning and professional development, demonstrating exceptional organizational skills and a commitment to excellence.
Overview
7
7
years of professional experience
Work History
Learning Ambassador
Amazon
04.2024 - Current
- Adapted teaching approaches based on feedback from peers and supervisors enabling continuous growth as an educator.
- Implemented innovative teaching methods, resulting in increased student comprehension and retention.
- Developed feedback system for training sessions, leading to more targeted and effective educational content.
- Boosted employee performance and confidence by providing regular constructive feedback and coaching.
- Streamlined onboarding process for new hires, ensuring smooth transition into company culture.
- Maintained clean, organized and professional work environment.
- Evaluated student progress regularly through formative assessments allowing them to identify areas requiring improvement rapidly.
Associate
Amazon
07.2023 - Current
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
- Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Order Puller
Hobby Lobby Distribution Center
05.2018 - 08.2019
- Checked each order for completeness and accuracy.
- Minimized backorders by diligently monitoring inventory levels and escalating low stock issues to the appropriate personnel.
- Loaded and unloaded freight containers and deliveries.
- Optimized workflow through effective collaboration with other departments such as receiving, shipping, and customer service.
- Ensured customer satisfaction through timely fulfillment of orders and meeting or exceeding quality standards.
- Contributed to warehouse space optimization by organizing storage areas for easy access and minimal errors during order pulling.
- Supported continuous improvement initiatives by regularly providing feedback and suggestions to management.
- Maintained detailed records of pulled items using inventory management software to ensure accuracy in reporting.
- Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins.
- Assisted in training new employees on order pulling procedures, contributing to a more efficient workforce.
- Utilized barcode scanning technology for precise tracking of product locations within the warehouse for faster order pulling.
- Succeeded in meeting daily order pulling targets consistently, contributing significantly to the overall efficiency of the warehouse operations.
- Palleted large shipments efficiently.
- Completed high volume of daily orders while maintaining accuracy and speed, supporting reliable service for customers.
- Maintained a safe working environment by adhering to safety protocols and properly handling equipment during order pulling.
- Prepared packages for shipment efficiently, minimizing potential damages during transit.
- Pulled orders quickly to maintain demanding productivity goals.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
- Followed orders precisely for correct items, sizes and quantities.
- Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
- Picked and packed order items.
- Kept work areas neat, clean and free from debris.
- Moved cardboard, plastic ties, and other debris from unboxing to trash.
Clerk
Loves Travel Stop
08.2017 - 04.2018
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
- Trained new clerks on company procedures and software tools effectively contributing to their integration into the team.
- Ensured confidentiality of sensitive documents through proper storage methods and restricted access control implementation.
- Enhanced customer service with timely and accurate information when handling inquiries.
- Managed inventory supplies to prevent shortages, ordering necessary items before depletion.
- Optimized office space usage, arranging workstations to maximize productivity.
- Assisted with onboarding of new employees.
Education
High School Diploma -
U.S. Grant
Oklahoma City, OK05.2005
Skills
Adaptive Learning
Peer Mentoring
Learning Styles
Collaborative learning
Training facilitation
Digital Literacy
Feedback Delivery
Group and individual instruction
Lesson implementation
Problem-Solving
Teamwork and Collaboration
Attention to Detail
Critical Thinking
Quality Assessment
Employee Development
Word Processing
Product Research
Multitasking Abilities
Reliability
Excellent Communication
Organizational Skills
Team Collaboration
Analytical Thinking
Professionalism
Timeline
Learning Ambassador
Amazon
04.2024 - Current
Associate
Amazon
07.2023 - Current
Order Puller
Hobby Lobby Distribution Center
05.2018 - 08.2019
Clerk
Loves Travel Stop
08.2017 - 04.2018
High School Diploma -
U.S. Grant