Patrick Goodin
Monroe,LA
Summary
Dynamic healthcare customer service representative with experience at Blue Cross BlueShield of MI, adept at insurance verification and delivering exceptional support. Proven ability to enhance customer satisfaction through effective problem-solving and empathetic communication. Skilled in multitasking and follow-up, ensuring comprehensive resolution of inquiries and fostering positive member experiences.
Overview
1
1
year of professional experience
Work History
Healthcare Customer Service Representative
Blue Cross BlueShield of MI- Remote
03.2025 - Current
- Assisted customers with inquiries regarding health insurance plans and benefits, enhancing overall satisfaction.
- Educated members on claim processes and coverage options, improving understanding of services offered.
- Delivered exceptional support during high call volume periods by maintaining composure and professionalism under pressure.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Technical Support Representative
Apple
08.2024 - 03.2025
- Resolved technical issues via phone, email, and chat support, enhancing customer satisfaction.
- Assisted customers in troubleshooting software and hardware problems using diagnostic tools.
- Documented detailed incident reports to track recurring issues and improve response times.
- Collaborated with team members to develop effective solutions for complex technical inquiries.
- Conducted follow-up calls to ensure complete resolution of customer concerns and service quality.
Education
Neville High School
Monroe, LA05-2025
Skills
- Insurance verification
- Call center experience
- Data entry proficiency
- Follow-up skills
- Empathy and patience
- Strong interpersonal skills
- Insurance claims follow-up
- Patient payment processing
- Patient eligibility verification
- Multitasking and organization
Timeline
Healthcare Customer Service Representative
Blue Cross BlueShield of MI- Remote
03.2025 - Current
Technical Support Representative
Apple
08.2024 - 03.2025
Neville High School
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