Patrick Grover
Killeen
Summary
With over twenty years of technical and communication skills, I have gained extensive experience as a highly effective Help Desk and Customer Service Representative. My expertise lies in top-notch oral and written communication skills, active listening abilities, and analytical problem-solving capabilities. Dedicated to enhancing customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.
Overview
16
16
years of professional experience
Work History
Customer Service Representative
Startek
10.2023 - 01.2025
- Kept accurate records of all interactions, including customer names, addresses, phone numbers, credit card information, and product sales
- Handled customer inquiries, answered questions, and resolved problems in a timely manner
Remote Services Guest Technician
Support.com
01.2014 - 08.2023
- Provided customer with a easy but comprehensive troubleshooting in order to resolve issue with company products
- Developed a better understanding of the company's product offerings, creating greater enjoyment of the store's merchandise
- Assisted in the training of new technicians including providing additional documentation to assist in the work
Radio Operator
US
05.2009 - 08.2011
- Responcible for installation and maintainence of radio equipment as well as configuration of said equipment
- Assisted in the training of new personell on radio equipment
- Assisted the monitoring and expanding radio range via retransmiter sites
Education
Computer Science -
Central Texas College
08.2014
General - undefined
Fremont Senior High School
Killeen, TX05.1973
Skills
- Attention to Detail
- Customer service
- Communication skills
- Computer literacy
- Time management
Timeline
Customer Service Representative
Startek
10.2023 - 01.2025
Remote Services Guest Technician
Support.com
01.2014 - 08.2023
Radio Operator
US
05.2009 - 08.2011
General - undefined
Fremont Senior High School
Computer Science -
Central Texas College
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