Patrick Gruttadauria
Las Vegas,NV
Summary
Dynamic and results-driven professional with a proven track record of meeting and exceeding company expectations. Takes pride in effectively handling challenging situations while maintaining a high level of professionalism and customer service. Strong communicator with the ability to build positive working relationships with customers, repair facilities, and business partners. Excels in fast-paced, high-stress environments by remaining organized, adaptable, and focused on achieving the best possible outcomes. Demonstrates sound decision-making, attention to detail, and a commitment to delivering quality results while supporting company goals and customer satisfaction.
Overview
14
14
years of professional experience
Work History
MRR Progressive Insurance
Progressive
11.2024 - Current
- Uphold progressive principles consistently and aim to be an exemplary teammate
- Surpassed daily MRR objectives
- Assessed vehicles daily for signs of property damages.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Developed and maintained courteous and effective working relationships.
Regional Manager
Kaizen Collision Center
01.2022 - 11.2024
- Directed team of 20 in high-function body shop environment, maintaining safety standards for vehicle repairs
- Led regional operations to ensure compliance with industry standards and best practices.
- Implemented process improvements that enhanced service quality and customer satisfaction.
- Developed training programs for staff, fostering a culture of continuous improvement and accountability.
- Analyzed performance metrics to identify areas for operational efficiency and cost reduction.
- Collaborated with cross-functional teams to align regional strategies with corporate objectives.
General Manager
Kaizen Collision Center
01.2021 - 01.2022
- Led operational strategy to enhance workflow efficiency and reduce turnaround times.
- Managed team performance through effective training programs and continuous feedback mechanisms.
- Implemented quality control measures, ensuring adherence to industry standards and customer satisfaction.
- Oversaw budgeting and financial forecasting, optimizing resource allocation for maximum profitability.
Auto Collision Estimator
Sudden Impact Collision Center
01.2013 - 01.2021
- Evaluated damage assessment reports and prepared detailed repair estimates for clients.
- Collaborated with insurance adjusters to facilitate claim approvals and streamline processing.
- Oversaw workflow of repair orders, ensuring timely completion and adherence to quality standards.
- Mentored junior estimators on industry best practices and estimating software utilization.
Education
High School Diploma -
Durango High School
Las Vegas, NVSkills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Multitasking
- Excellent communication
- Computer skills
- Calm under pressure
Timeline
MRR Progressive Insurance
Progressive
11.2024 - Current
Regional Manager
Kaizen Collision Center
01.2022 - 11.2024
General Manager
Kaizen Collision Center
01.2021 - 01.2022
Auto Collision Estimator
Sudden Impact Collision Center
01.2013 - 01.2021
High School Diploma -
Durango High School