Rebecca Bindner
Vichy,MO
Summary
Detail-oriented individual delivering organizational excellence and sound decision-making. Experienced in managing high-volume caseloads, reducing fraudulent claims, and promoting a positive company image through exceptional internal and external customer service.
Overview
15
15
years of professional experience
Work History
MRR- MSO Reinspector
Progressive
Remote
02.2026 - Current
- Demonstrate self-motivation working a remote position and accountability in all tasks undertaken.
- Adapted quickly to fast-paced setting/ making decision that will be the most cost efficient and best outcome for the customer, while also maintaining productivity and team collaboration.
- Showcase agility in learning and flexibility in responding to changing situations on a daily basis.
- Learn and adapt quickly to new technology and software applications in real time.
MMR- Field
Progressive
Vichy, MO
11.2023 - Current
- Self-motivated, with a strong sense of personal responsibility of changing territory workload.
- Resolved disputes between insured parties and repair facilities professionally through effective negotiation techniques when necessary.
- Developed comprehensive understanding of vehicle systems and damages by participating in ongoing education programs such as I-CAR courses or ASE certifications.
- Exercised sound judgment in determining total loss situations based on factors such as cost of repairs versus actual cash value of the vehicle involved in the accident.
- Collaborated with repair facilities to negotiate fair and equitable repair costs for insured parties.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Coordinated with local body shops to assign repair jobs and obtained rental vehicles for customers for duration of restoration process.
- Created detailed assessments of damages to property and vehicles.
- Demonstrated attention to detail when reviewing estimates for accuracy, ensuring proper labor rates and parts pricing were applied consistently across all cases.
- Reduced fraudulent claims by identifying potential fraud indicators during investigations.
- Promoted a positive company image by consistently providing excellent service to internal and external customers alike.
Auto Field Adjuster- All Things Personal Lines
Shelter Insurance
Springfield, MO
05.2017 - 06.2022
- Maintained up-to-date knowledge of industry regulations and company policies affecting claims management.
- Supported crisis response efforts during natural disasters or catastrophic events that resulted in a large volume of auto claims, working long hours and traveling when needed to help affected customers promptly.
- Enhanced customer satisfaction by providing timely and accurate auto damage assessments.
- Maintained accurate records of all claim activities, from initial inspection through final settlement, ensuring proper documentation for future reference or auditing purposes.
Auto Total Loss Adjuster
Liberty Mutual
Fenton, MO
06.2016 - 05.2017
- Evaluated total loss claims to determine settlement amounts and helped policyholders through the process.
- Reviewed and analyzed documentation for accuracy, ensuring compliance with company standards and regulatory requirements.
- Streamlined claims processing workflows with Copart and IAA, enhancing efficiency and reducing turnaround times for settlements.
- Negotiated with claimants and insureds to settle claims.
- Managed a high volume caseload for 23 different states with minimal errors while maintaining excellent customer service standards.
88M Motor Transport Operator
US Army National Guard
Omaha, NE
02.2011 - 02.2017
- Managed transportation of personnel and equipment by operating military vehicles to ensure safety and efficiency.
- Conducted vehicle inspections and performed maintenance to ensure operational readiness.
- Collaborated with team members to execute logistics missions in diverse environments.
- Trained junior operators on safety protocols and operational procedures for vehicle handling.
- Implemented best practices to enhance transportation efficiency and reduce delays during missions.
- Managed loading and unloading operations, ensuring proper weight distribution and security of cargo.
- Coordinated with command units to plan routes and schedules for timely deliveries.
- Increased unit cohesion by fostering a positive work environment through clear communication and teamwork among peers.
- Minimized downtime with timely identification of mechanical issues and prompt coordination for repairs or replacements.
Education
High School Diploma -
Sword of The Spirit
Omaha, NEHonorable Discharge -
US Military
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Critical thinking
- Organizational skills
- Decision-making
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Interests
- I enjoy cooking for friends and family gatherings
- Animal Welfare Advocacy
- Camping
- Volunteer Work
- I like trying new recipes and food trends
- Hiking
- Kayaking
- Auto Repair/Restoration
- Passionate about balancing physical health with mental and emotional wellness
- Personal Development and Self-Improvement
Timeline
MRR- MSO Reinspector
Progressive
02.2026 - Current
MMR- Field
Progressive
11.2023 - Current
Auto Field Adjuster- All Things Personal Lines
Shelter Insurance
05.2017 - 06.2022
Auto Total Loss Adjuster
Liberty Mutual
06.2016 - 05.2017
88M Motor Transport Operator
US Army National Guard
02.2011 - 02.2017
High School Diploma -
Sword of The Spirit
Honorable Discharge -
US Military