Patrick Hale

Manage the various Mobile Device Management systems including WorkSpace One, Microsoft Intune, and Jamf. Responsible for configuring and upkeep of the MDM systems, providing documentation and training to other teams on the use of the systems, working with other teams to enhance the capabilities and experience of the MDM systems, and Tier 3 support to resolve complex issues.

Accomplishments:

• Took over sole management of Jamf
• Lead migration of Jamf on-premise to Jamf Cloud
• Converted MacOS enrollment process from User-Initiated enrollment to Pre-Stage enrollment
• Switched from using Binding and Remote AD Accounts to Platform SSO on Macs
• Deployed various methods of blocking AEP Prohibited apps in Workspace One and Microsoft Intune
• Lead migration from WorkSpace One to Microsoft Intune

Provided leadership and direction for the IT department. Reported directly to the COO providing updates on current projects along with planning for future projects. Created and adhered to annual budgets for IT projects, equipment, and services for each entity of the organization. Managed vendor relationships and participated in RFP’s with management to acquire new vendors.

Accomplishments:

• Created annual budgets that found multiple cost savings through consolidation of services, equipment, and licensing.
• Created a successful lifecycle program for end user workstations that equipped staff with reliable tools to do their job.
• Provided a vision for the IT Department that would take the organization from using old, antiquated equipment and procedures to a modern and monumentally more stable environment that would ensure higher availability of company resources.
• Lead the department in the replacement of all network switches, firewalls, and wireless access points. Previously used a mixture of Netgear and Dell managed switches, Watchguard firewalls, and Open Mesh wireless AP’s. Standardized all of the equipment and replaced it with Cisco Meraki switches, firewalls, and wireless AP’s, which allowed for better visibility into the health of our infrastructure and environment.
• Retired our SCCM server used to image and deploy new workstations and implemented Microsoft AutoPilot, allowing us to keep a closer eye on our equipment and setup/deploy new equipment in a quicker timeframe.
• Restructured our cybersecurity training for our staff to cover multiple phishing scenarios each month in order to create awareness and educate them on what to look out for.
• Worked with managed service provider to take the organization from a failing HIPAA risk assessment to a passing assessment.

Lead and assisted with multiple projects to help improve existing infrastructure and plan for new infrastructure. Assisted with work orders during and in between projects. Helped provide direction for the department and make decisions that suit the needs of the organization.

Accomplishments:
• Removed old, unused network infrastructure. Designed, tested, and implemented multiple VLANs throughout the organization on existing network infrastructure.
• Completely overhauled the setup process and maintenance of mobile devices using IBM’s MaaS360, then switching to Microsoft Intune and integrated Apple’s DEP and VPP programs and Google’s Android for Work with the process.
• Revamped the imaging process of client workstations, software deployments, and Windows updates by designing and building a Microsoft Configuration Manager server.