Patrick Hallihan Jr
Summary
Dependable Quality Assurance Operator experienced in statistical process control and quality assurance methodologies. Achieved compliance with industry regulations through effective problem-solving and communication skills. Focused on delivering high productivity and maintaining labeling accuracy and quality control in fast-paced environments.
Overview
17
17
years of professional experience
Work History
Quality Assurance
FedEx
North Billerica
08.2017 - Current
- Handled packages for 5 years, unloading trailers, taping packages, moving incompatible packages to correct rout lines, loading van lines.
- Performed quality assurance in 2022, repacked, taped, corrected addresses, intercepted, re-labeled packages, managed customer pickups and drop-offs, ensured timely dispatch before cutoff.
- Performed quality assurance checks on newly implemented processes.
- Performed quality assurance checks on collected data.
- Compiled reports summarizing findings from quality assurance activities.
Front End Coordinator
T.J. Maxx
Chelsea
04.2013 - 05.2017
- Coordinated front-end operations, enhancing customer interaction experience.
- Managed scheduling and staffing for front-end associates, optimizing team availability.
- Trained new team members on register procedures and customer service standards, improving onboarding process.
Crew Member
McDonald's
Millis
05.2011 - 03.2013
- Provided excellent customer service in fast-paced dining environment.
- Served food promptly, contributing to positive guest experiences.
- Processed cash transactions accurately at front counter and drive-thru, ensuring smooth operations.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Operated kitchen equipment safely and efficiently during meal preparation.
- Maintained cleanliness and organization of dining and food preparation areas.
- Executed opening and closing tasks, including workstation setup, surface cleaning, and supply restocking.
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
Laborer
Labor Ready Temp Services
Chelsea
03.2009 - 01.2011
- At "Acme Book Binding" I prepped books to be binded, packed books to be shipped, stacked packaged books, and ran a mill machine.
- I did floor scraping for 6 weeks overnight at Toys R US. I would melt the tile with a machine and use a scraper to scrape the tile and clean up after.
- I also did work on a barge, "Waste Management ", and "Capital Waste" garbage truck.
- At "Peterson Party Center" I was a driver helper. We would deliver and pickup rented party supplies.
- Worked various day jobs and a few longer jobs.
Education
Skills
- Warehouse work
- Labor work
- Retail/customer service
- Quality Assurance
References
References available upon request.
Timeline
Quality Assurance
FedEx
08.2017 - Current
Front End Coordinator
T.J. Maxx
04.2013 - 05.2017
Crew Member
McDonald's
05.2011 - 03.2013
Laborer
Labor Ready Temp Services
03.2009 - 01.2011