Patrick Harmon
Mountain Village,CO
Summary
Dynamic leader with proven results in crew management and project management, honed at Town of Mountain Village. Excelled in heavy machinery operation and verbal communication, enhancing team performance and safety. Trained and onboarded staff, achieving a significant improvement in work efficiency. Skilled in resolving conflicts and fostering a collaborative work environment. Skilled employee known for making best decisions regarding appropriate solutions. Committed Crew Leader delivering quality service and maintaining high levels of satisfaction.
Overview
4
4
years of professional experience
Work History
Shift Crew Leader
Town of Mountain Village
05.2022 - Current
- Monitored team members to verify work quality and address concerns.
- Discussed daily work requirements with crew and assigned skills-based tasks to enable completion of work.
- Settled crew member disputes by addressing problems quickly and providing successful mediation.
- Communicated effectively with upper management, team members, and customers to keep everyone informed.
- Instructed crew members in safe work practices and methods to reduce work-related injuries.
- Pitched in to help with various job tasks, fill in for sick employees and complete projects.
- Trained employees in time management and proper ways to complete job duties.
- Established and enforced policies and procedures to maintain high standards of work.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Defined clear targets and objectives and communicated to other team members.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Cross-trained existing employees to maximize team agility and performance.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Zipline Tour Guide/Lift Operator
Telluride Ski Resort
05.2021 - 04.2022
- Built personal relationships with guests to promote positive experiences.
- Checked tour vehicles for cleanliness, safety and functionality.
- Entertained tour guests with various props and signs for maximum engagement, fun, and lasting memories.
- Utilized effective communication and problem-solving skills to quickly resolve customer issues.
- Provided information on various sites throughout area, relaying little-known stories to provide interest.
- Collaborated with other tour guides to provide comprehensive and enjoyable experience.
- Guided groups of up to 8 people on scheduled tours.
- Inspected tour sites for potential hazards and arranged for repairs when needed.
- Informed tour members of safety risks associated with attractions, confirming customer security.
- Established positive relationships with tour members through fun and engaging conversation.
- Slowed lift down or stopped it in case of high-risk or young riders.
- Alerted mountain staff of any serious problems on lift.
- Learned and enforced lift rules, policies and procedures.
- Helped guests get on and off lift.
- Performed pre-operation inspections and post-operation shutdown procedures.
- Monitored guests and enforced rules, maintaining safety for visitors and staff.
Gondola Operator
Town of Mountain Village
07.2020 - 04.2021
- Provided on-the-job training to newly hired workers and team members.
- Worked outside in all weather conditions.
- Maintained knowledge of industry policies and procedures to set up and operate equipment safely.
Education
No Degree -
Raymond High School
Raymond, NHSkills
- Heavy Machinery Operation
- Job Planning
- Schedule Planning
- Project Management
- Crew Management
- Issue Troubleshooting
- Staff Support
- New Hire Training
- Verbal and written communication
- Onboarding and training
- Dress Code Enforcement
- Jobsite Safety
Timeline
Shift Crew Leader
Town of Mountain Village
05.2022 - Current
Zipline Tour Guide/Lift Operator
Telluride Ski Resort
05.2021 - 04.2022
Gondola Operator
Town of Mountain Village
07.2020 - 04.2021
No Degree -
Raymond High School
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