Thomas Tucker
Algonquin,IL
Summary
Reliable Shift Leader experienced in quality control, ensuring customer satisfaction through training employees properly and adhering to company policy. Consummate professional who motivates employees and leads by example. Consistently delivers strong sales and service results through 4 years of experience in the Fueling industry.
Overview
7
7
years of professional experience
Work History
Crew Shift Leader
Swissport
03.2020 - Current
- Distributed necessary tasks and duties during each shift.
- Supervised team members and oversaw effective and efficient completion of job duties.
- Quickly and efficiently resolved complaints and escalated issues.
- Educated crew workers on quality standards throughout construction process.
- Facilitated disciplinary action when necessary.
- Followed instructions and safety protocols while operating machinery and equipment.
- Consulted with prospective customers on job specifications and contractual agreements.
Server Manager
Buffalo Wild Wings
01.2018 - 01.2020
- Trained servers on order management, food service quality and how to build rapport with guests.
- Welcomed and greeted guests before presenting special menu items to clients.
- Led team of servers to consistently meet customer service and sales targets.
- Handled guest complaints in positively and offered appreciation tokens to build customer loyalty.
- Completed daily procedure checklist and communicated changes to servers and kitchen staff.
- Established team strengths and weaknesses and exploited opportunities to boost employee output and customer satisfaction.
Assistant Baseball Coach
Crystal Lake Bombers
01.2017 - 01.2020
- Assisted head coach in baseball practice and game planning, skill development, upkeep of field and recruitment of student-athletes.
- Assessed players' skills by closely monitoring players during practice and competitions.
- Instructed athletes in performance principles and game strategies and rules to achieve desired results.
- Developed profound sense of team belonging throughout season.
- Modeled appropriate behavior on and off field.
Education
No Degree - Criminal Justice
Elgin Community College
Elgin, ILEMT - EMT
College of DuPage
Glen Ellyn, IL01.2019
Skills
- Dress Code Enforcement
- Facilities Maintenance
- Quality Control
- Project Management
- Heavy Machinery Operation
- Worksite Safety and Maintenance
- Team Coordination and Oversight
- Hand and Power Tool Operation
Timeline
Crew Shift Leader
Swissport
03.2020 - Current
Server Manager
Buffalo Wild Wings
01.2018 - 01.2020
Assistant Baseball Coach
Crystal Lake Bombers
01.2017 - 01.2020
No Degree - Criminal Justice
Elgin Community College
EMT - EMT
College of DuPage
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