Patrick Hartley
Counselor/Employment Specialist
Brentwood ,TN
Overview
1
1
Certification
18
18
years of professional experience
Work History
Emergency Communications Specialist I
City of Nashville and Davidson County
06.2025 - 04.2026
- Maintained strict confidentiality regarding sensitive information received during emergency calls, in accordance with applicable laws and regulations.
- Remained calm under pressure, providing critical support to citizens experiencing life-threatening emergencies while simultaneously managing other ongoing incidents effectively.
- Maintained accurate records of all emergency calls, ensuring thorough documentation for future reference and analysis.
- Provided life-saving pre-arrival instructions to callers, assisting in stabilizing emergency situations until responders arrived on scene.
Social Security Disability Representation
Southwest Disability Advocates, LLC
09.2011 - 02.2025
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked effectively in fast-paced environments.
- Worked flexible hours across night, weekend, and holiday shifts.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Strengthened communication skills through regular interactions with others.
- Paid attention to detail while completing assignments.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Organized and detail-oriented with a strong work ethic.
- Resolved problems, improved operations, and provided exceptional service.
Crisis Intervention Specialist
Solari Crisis Network, Inc.
09.2021 - 06.2022
- Served as a liaison between clients and other service providers, coordinating care plans efficiently.
- Prevented potential crises by proactively identifying triggers and risk factors in clients'' lives.
- Developed strong rapport with clients, establishing trust and fostering open communication channels.
- Maintained accurate records and documentation in compliance with regulatory requirements, ensuring seamless service delivery.
- Provided emotional support to clients, enabling them to better cope with challenging situations.
- Provided emergency response in crisis situations to diffuse tensions and prevent violence.
- Conversed with individuals in crisis which called or texted hotline for assistance.
Branch Manager
Rehabilitation Services Administration
01.2008 - 12.2011
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Maintained friendly and professional customer interactions.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Enhanced staff competency with regular training sessions, boosting productivity levels across the branch operations.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
Education
Master of Science - Counseling
California State University, Long Beach
Long Beach, CABachelor of Science - Religion
Spring Arbor University
Spring Arbor, MISkills
Teamwork
Emergency management
Incident documentation
Information gathering
Call prioritization
Listening skills
Problem-solving
Certification
Certified Rehabilitation Counselor, (ret.)
Timeline
Emergency Communications Specialist I
City of Nashville and Davidson County
06.2025 - 04.2026
Crisis Intervention Specialist
Solari Crisis Network, Inc.
09.2021 - 06.2022
Social Security Disability Representation
Southwest Disability Advocates, LLC
09.2011 - 02.2025
Branch Manager
Rehabilitation Services Administration
01.2008 - 12.2011
Master of Science - Counseling
California State University, Long Beach
Bachelor of Science - Religion
Spring Arbor University