Summary
Overview
Work History
Skills
Certification
Timeline
Generic

Patrick Hesch

Winona,MN

Summary

Operations management professional with extensive experience at Benedictine, specializing in team leadership and budget oversight. Demonstrated success in optimizing facility operations and implementing continuous improvement initiatives. Proficient in HVAC troubleshooting and effective communication, enhancing customer relationships and achieving operational goals.

Goal-oriented professional effective at dealing with individuals during stressful and confusing situations to address benefits needs and navigate agency structures. Practiced at working with regulatory limits and department standards to handle requirements via email, letter, telephone calls and in person. Offering several-year background generating new business by selling various insurance plans.

Overview

34
34
years of professional experience
1
1
Certification

Work History

Insurance Agent

COUNTRY Financial
Winona, Minnesota
05.2024 - Current

-Market products I offer

-Teach customers about insurance and the different types of insurance

-policies specific to customers needs.

Owner Operator

Everclean Plus
Winona, Minnesota
01.2006 - Current
  • Commercial cleaning, wax floors, dusting, mopping, vacuuming, some light maintenance, repair drywall, carpet cleaning and repair, painting.

Plant Operations Manager

Benedictine
01.2021 - 05.2024
  • As a plant operations manager, I oversee the training, development, and performance of assigned staff.
  • I strive to motivate, retain, and coach team members.
  • I ensure the financial viability of departments by managing and being accountable for budgets.
  • Additionally, I communicate effectively with residents, staff, families, and the community.
  • Supervised a team of 15
  • I repaired and maintained heating and air conditioning systems, generators, and performed general maintenance on the building.Repaired and maintained heating and A/C systems. Genertors, general maintenance of the buildingR

Maintenance Manager

Hiawatha Valley Mental Health Center
01.2017 - 01.2021
  • Develop and implement schedules and responsibilities for my team.
  • Establish routine maintenance procedures for the facilities.
  • Ensure all locations are supplied with janitorial products and COVID-19 materials, including masks, disinfectants, and hand sanitizer.
  • Oversee home remodeling projects, including painting, flooring, drywall installation, and furnace maintenance.
  • Coordinate with contractors and manage project budgets.

Maintenance Technician

SEMCHRA
01.2017 - 01.2019
  • Maintenance of company buildings in a five-county area includes repairing all areas of apartments and houses.
  • Contact renters to set up times for repairs, ensuring issues are addressed quickly and efficiently.

Counter Sales

Johnstone Supply
01.2016 - 01.2017
  • Counter sales, inventory of HVAC products.
  • Look up products for customers and order.

Service Technician

River City Heating and Air Conditioning
Winona, MN
01.2009 - 01.2011
  • Cleaning and maintaining commercial and residential units; troubleshooting and repairing all makes and models of heating and cooling systems.
  • Ordering and maintaining parts inventory, as well as completing and preparing paperwork for warranty and defective parts.

Lead Service/Install Technician/Service Manager

Culligan Winona MN
01.1998 - 01.2009
  • Plumbing Installation, Maintenance and repair on all make and models of water softener.
  • Install and maintain drinking water systems and air purifiers.
  • Trained delivery drivers, service and Install Technicians.
  • Maintained inventory and ordered parts and supplies.
  • Scheduled service and installs.
  • 2007 Culligan International Employee of the Year.

Sales/Stock Room

Motor Parts & Equipment
Winona, MN
01.1992 - 01.1998
  • Received and inventoried all freight.
  • Shipped products via freight carriers, including UPS, FedEx, USPS, and Speedy.
  • Ensured the accuracy of store inventory.
  • Continually promoted products.
  • Provided excellent customer service in a fast-paced environment.

Skills

  • Policy writing
  • Customer education
  • Product marketing
  • Customer relationship management
  • Sales forecasting
  • Budget management
  • Team building
  • Conflict resolution
  • Effective communication
  • Problem solving
  • Detail orientation
  • Time management
  • Professionalism and ethics
  • Property examination
  • Operations management
  • Equipment maintenance
  • Project management
  • HVAC troubleshooting
  • Team leadership
  • Facility operations
  • Service scheduling
  • Continuous improvement
  • Team building and development
  • Facility management
  • Facilities maintenance
  • Assignment delegation
  • Employee engagement

Certification

  • Forklift
  • Plumbers
  • Boilers License
  • Insurance-All

Timeline

Insurance Agent

COUNTRY Financial
05.2024 - Current

Plant Operations Manager

Benedictine
01.2021 - 05.2024

Maintenance Manager

Hiawatha Valley Mental Health Center
01.2017 - 01.2021

Maintenance Technician

SEMCHRA
01.2017 - 01.2019

Counter Sales

Johnstone Supply
01.2016 - 01.2017

Service Technician

River City Heating and Air Conditioning
01.2009 - 01.2011

Owner Operator

Everclean Plus
01.2006 - Current

Lead Service/Install Technician/Service Manager

Culligan Winona MN
01.1998 - 01.2009

Sales/Stock Room

Motor Parts & Equipment
01.1992 - 01.1998
Patrick Hesch