Patrick Hilderbrand
Logan,UT
Summary
Technical support professional with focus on resolving customer issues and enhancing system functionality. Known for reliability and adaptability in dynamic environments. Possesses strong analytical skills and commitment to team collaboration and achieving results.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Cleaning Crew Member
Gossners Foods
05.2019 - Current
- Used time management and efficient cleaning methods to meet deadlines.
- Collected and bagged garbage from various locations to properly dispose of waste in designated dumpsters.
- Operated industrial washing machines and dishwashers to clean linens and dishware.
- Provided assistance to other staff members with cleaning of difficult areas.
- Organized and used industrial cleaning products following strict safety procedures.
- Worked alongside other cleaners to complete jobs in corporate office buildings.
- Followed procedures for use of chemical cleaners and power equipment to prevent damage to floors and fixtures.
- Handled equipment, chemicals, and materials properly and with caution.
Tier 2 Technical Support Specialist
Smartaira
03.2024 - 01.2025
- Led initiatives to update internal knowledge bases with relevant information on emerging technologies, trends, or tools that impacted the role of a Technical Support Specialist positively.
- Enhanced customer satisfaction by resolving complex technical issues and providing efficient solutions.
- Assessed technical complexity of tickets to escalate to Tier 3 team.
- Performed technical troubleshooting and diagnosis, software installation and information gathering to keep infrastructure operational.
- Leveraged data-driven monitoring systems to identify and resolve potential issues.
- Wrote and modified SQL queries to collect data for analytics, critical statistics and generate reports.
- Resolved complex customer issues with tailored troubleshooting approach, ensuring high customer satisfaction.
CNA
Sunshine Terrace Foundation Inc
06.2018 - 09.2020
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Upheld infection control and prevention policies across different patient-facing areas.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
- Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.
- Facilitated personal hygiene management, feeding and ambulation.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
Education
No Degree - IT
Bridgerland Applied Technology College
Logan, UT10.2023
High School Diploma -
Mountain Crest High School
Logan, UT05.2018
Skills
- Remote technical support
- Support Resolution Skills
- Network Management
- System Hardware Diagnostics
- Operating systems expertise
- Advanced troubleshooting
- Problem-solving
- Network support
- Data recovery
- System administration
Certification
- CompTIA A+ - Computing Technology Industry Association.
- CompTIA Security+ - Computing Technology Industry Association.
- Certified Wireless Technician - Certified Wireless Network Professionals
Timeline
Tier 2 Technical Support Specialist
Smartaira
03.2024 - 01.2025
Cleaning Crew Member
Gossners Foods
05.2019 - Current
CNA
Sunshine Terrace Foundation Inc
06.2018 - 09.2020
No Degree - IT
Bridgerland Applied Technology College
High School Diploma -
Mountain Crest High School
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