Patrick Jaksch
Vista,California
Summary
Highly motivated individual with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Former collegiate golfer with five years of competitive college golf experience bringing a deep understanding and passion for the game, golf knowledge, and previous experience at Foresight Sports and Taylormade. Currently serving as a Technical Support Agent, combining hands-on golf knowledge with a strong technical aptitude to deliver accurate, efficient support, and an exceptional customer experience.
Overview
4
4
years of professional experience
Work History
Technical Support Specialist
Foresight Sports
Mira Mesa, CA
11.2025 - Current
- Develop and apply systematic diagnostic methods to identify and isolate hardware, software, and network failures.
- Communicate complex technical concepts in a clear, structured way, adapting explanations to the knowledge level of each user.
- Design and refine step-by-step troubleshooting strategies, ensuring consistent and repeatable approaches to problem analysis.
- Delivered technical and product support via phone, email, and CRM tools, resolving customer issues efficiently, and documenting outcomes to support case tracking and analysis.
- Utilize Zendesk and internal tools to manage, prioritize, and document cases, maintaining disciplined workflows and traceable case histories. Develop and apply systematic diagnostic methods to identify and isolate hardware, software, and network failures.
Golf Pro Shop Assistant
Lomas Santa Fe Country Club
Solana Beach, USA
08.2021 - Current
- Provide exceptional customer service by welcoming guests, scheduling tee time reservations both in person and via phone and ensuring efficient scheduling to optimize course availability
- Manage tee time scheduling to ensure efficient course operations, including updating and maintaining an accurate and organized tee sheet
- Oversee and maintain accurate store inventory counts, ensuring proper stock levels and timely restocking of merchandise
- Perform comprehensive opening/closing procedures, by securing the facility as well as ensuring an organized and welcoming store environment for our guests
- Actively play with members to enhance relationships
- Checked in new merchandise in accordance with procedures
- William Bell designed 18-hole private golf club with over 500 golf memberships
Product Evaluation Assistant
Taylormade Golf Company
Carlsbad, USA
05.2023 - 08.2023
- Work closely with research and development teams conducting player tests on prototypes and current market golf products for the present and future
- Custom fit golfers with clubs, balls and accessories to facilitate sales in the TaylorMade HQ Company store
- Help the team setup and teardown golf equipment onsite
- TaylorMade Golf is a leading golf equipment manufacturer known for producing high-performance golf clubs, balls, and accessories
Education
Bachelor of Science (B.S.) - Global Business Management
California State University San Marcos
San Marcos, CA05.2025
Associate in Science (A.S.) - Global Business Mangement
Saddleback Community College
Mission Viejo, CA05.2021
Skills
- Creative thinker
- Solutions provider
- Inventory management
- Effective communication
- Excellent customer service
- People skills
- Driving and motivation to achieve goals
- Fast and efficient learner
- Honest
- Dependable
Accomplishments
- Won the Northwest Nazarene Nighthawks Invitational, 03/04/23 - 03/05/23, 69-68 - 137 (-7)
- Student Athlete of the Year Men's Golf, 2023-2024
- 5-time Junior Club Champion, Shadowridge Golf Club
References
- Jimmy Letourneau, PGA Member, Shadowridge Golf Club, 760-586-2966, jimmy.letourneau@ourclub.com
- Brandon Delgado, Director of Golf, Lomas Santa Fe Country Club, 408-393-4257, golfpro@lomassantafecc.com
- Russell Olsen, Product Analyst, Taylormade Golf Company, 760-271-5078, russ.olsen@taylormadegolf.com
Languages
Intermediate German
Technology Proficiency
- Office 365
- Retail Pro POS
- ForeTees
- Google Workspace
- ZenDesk
- Salesforce
- Netsuite
Timeline
Technical Support Specialist
Foresight Sports
11.2025 - Current
Product Evaluation Assistant
Taylormade Golf Company
05.2023 - 08.2023
Golf Pro Shop Assistant
Lomas Santa Fe Country Club
08.2021 - Current
Bachelor of Science (B.S.) - Global Business Management
California State University San Marcos
Associate in Science (A.S.) - Global Business Mangement
Saddleback Community College