India Smith
Summary
Innovative technology professional with many years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success.
Overview
5
5
years of professional experience
Work History
T2 Technical Support
Apple
03.2021 - Current
Troubleshoots software and hardware issues as first-line and escalated professional support to customers for varying Apple products.
Resolves complex customer concerns while de-escalating and rebuilding relationships.
Adapts quickly between call types and procedures in a fast-paced environment.
Manages real-time research, data entry, and follow-up communications.
Collaborates cross-functionally to deliver timely, effective solutions.
Communicates technical guidance clearly to customers, peers, and leadership.
Completes trainings and incorporates coaching feedback on the quality and accuracy of procedures and policies.
Manages and resolves escalated issues being the final point for escalations.
Education
Associate of Science - Administration of Justice
Sacramento City College
Sacramento, CASkills
- Creative thinker
- Fast learner with strong adaptability
- Effective multitasking in fast-paced environments
- Strong time management and organizational skills
- Leadership and team collaboration
- Software Proficiency
Accomplishments
Awarded ACEA for exceptional performance and commitment to excellence.
Designed and executed seasonal events, ensuring a memorable and smooth experience.
Led team meetings to drive collaboration and alignment promoting discussion and effective decision-making.
Recognized for performance through bonus payments.
Timeline
T2 Technical Support
Apple
03.2021 - Current
Associate of Science - Administration of Justice
Sacramento City College