Harper, J Patrick
Tonganoxie,KS
Summary
Results-driven Fixed Operations Director with a track record of enhancing operational efficiency and customer satisfaction. Demonstrated leadership in process improvement, leading to consistent business growth in high-volume settings. Expertise in team management and sales strategy, ensuring timely project execution and delivery.
Overview
1
1
Certification
16
16
years of professional experience
Work History
Retail Store Manager
Camping World
Kansas City , Kansas
02.2026 - Current
- Trained and developed staff to enhance customer service skills.
- Managed daily store operations and ensured compliance with company policies.
- Oversaw inventory management to maintain optimal stock levels.
Fixed Operations Director
Camping World
Woodstock, GA
11.2015 - 01.2026
- Exhibited leadership and operational expertise, achieving promotions to Internal Advisor, Operations Manager, and Fixed Operations Director over 5 years.
- Achieved efficiency, enhanced customer satisfaction, and contributed to business growth in high-volume dealership environments.
- Advanced through multiple roles over 10+ years, starting in sales and moving into service advising.
Sales Associate
Freedom Powersports
Kennesaw, GA
03.2013 - 10.2015
- Ranked as top salesman during first three months of employment.
- Achieved two sales on first day after being hired.
- Developed fundamental skills in sales through daily interactions with diverse customers.
Sales/Finance Associate
Warrensburg Cycle/Freedom Cycles East
Warrensburg, MO
09.2013 - 01.2014
- Executed sales transactions at Warrensburg Cycle, ensuring customer satisfaction.
- Guided customers in product selection and addressed inquiries to enhance shopping experience.
Shop Worker
TRUCK WORKS SOUTH
Lees Summit, MO
05.2012 - 01.2013
- Managed daily opening and closing procedures, ensuring smooth business operations.
- Vehicle pick-up and delivery from dealerships.
- Prepared surfaces and applied Line-X protective coating in designated areas.
- Explained product details and provided customer assistance to enhance satisfaction.
Chemical defense Specialist, Convoy Operations Scout Driver/Gunner
MOARNG DEPLOYMENT
St. Louis, MO
05.2011 - 05.2012
- Executed the preparation and fitment of all chemical gear for the company after arriving in country.
- Reassigned to a convoy security element upon arrival and operated the scout vehicle throughout the deployment, managing my MAXXPRO vehicle and all associated functions.
- Coordinated logistics for personnel deployment and resource allocation.
- Developed training materials for operational readiness and mission execution.
- Managed communication between units to ensure mission alignment and support.
Augmentee
MISSOURI FUNERAL HONORS PROGRAM
Joplin, MO
09.2010 - 05.2011
- I started as 'TAPS' player for the team (the lowest position) attending nearly every funeral that worked around my college schedule.
- Advanced to rifleman and flag folder, consistently performing these essential roles in support of military honors.
- Honored to present the flag to the Next of Kin during my final two funeral details prior to deployment to Afghanistan.
- Received multiple challenge coins from veteran associations and a General Petraeus Coin, recognizing commitment to professionalism.
Education
U.S. Army Ammunition Specialist - Ammunition
U.S. Army Ammunition Specialist
Janesville, WI01-2013
Business Management -
Missouri Southern State University
Joplin, MO05-2011
Qualified Chemical Defense Specialist - Chemical Defense
U.S. Army CBRN School
Fort Leonard Wood, MO01-2009
Skills
- Process improvement
- Sales strategy
- Data analysis
- Team leadership
- Customer satisfaction
- Task completion
- Independent work
- Driven and dependable
Certification
Forklift Operator Trainer
Timeline
Retail Store Manager
Camping World
02.2026 - Current
Fixed Operations Director
Camping World
11.2015 - 01.2026
Sales/Finance Associate
Warrensburg Cycle/Freedom Cycles East
09.2013 - 01.2014
Sales Associate
Freedom Powersports
03.2013 - 10.2015
Shop Worker
TRUCK WORKS SOUTH
05.2012 - 01.2013
Chemical defense Specialist, Convoy Operations Scout Driver/Gunner
MOARNG DEPLOYMENT
05.2011 - 05.2012
Augmentee
MISSOURI FUNERAL HONORS PROGRAM
09.2010 - 05.2011
U.S. Army Ammunition Specialist - Ammunition
U.S. Army Ammunition Specialist
Business Management -
Missouri Southern State University
Qualified Chemical Defense Specialist - Chemical Defense
U.S. Army CBRN School