Summary
Overview
Work History
Education
Skills
Additional Interests
Remote Work Requirements
Certifications And Development
Timeline
Generic

Patrick Johnson

New Hill,NC

Summary

Resourceful and client-focused professional with over a decade of experience in technical support, problem-solving, and customer-facing roles across the tech and military sectors. Adept at researching, planning, and communicating complex solutions clearly and effectively. Passionate about travel and helping others create memorable experiences. Proven ability to work independently in fast-paced environments, manage logistics, and maintain strong relationships with clients and stakeholders.

Overview

20
20
years of professional experience

Work History

Motivational Coach & Support Mentor

Freelance
Remote
04.2024 - Current
  • Delivered organized assistance and accountability during life transitions.
  • Facilitated personal guidance through various communication channels.
  • Assisted clients in defining and accomplishing their goals.
  • Conducted research to align tools and resources with client specifications.

Network Engineer II

Bandwidth
Raleigh, USA
01.2019 - 04.2024
  • Served as a key point of contact across departments to ensure seamless system operations and client satisfaction
  • Maintained documentation and updated technical SOPs and diagrams
  • Managed projects involving multiple vendors and stakeholders
  • Developed and delivered clear communication for system updates and changes

IP NOC Engineer / NOC Technician I–III

Bandwidth
Raleigh, USA
01.2012 - 01.2019
  • Responded to customer-impacting network issues with urgency and clarity
  • Created and updated support documentation for client-facing teams
  • Acted as liaison between clients and internal teams to resolve technical concerns

Staff Sergeant / Crew Chief

United States Air Force Reserves
Charleston AFB, USA
01.2005 - 01.2013
  • Led high-pressure logistics and coordination for aircraft operations
  • Trained and mentored over 50 personnel with a focus on safety and precision
  • Maintained detailed records and reports for mission-critical travel and systems

Education

Associate in Arts -

Wake Technical Community College
01.2022

Skills

  • Travel Planning & Logistics
  • Client Communication & Support
  • Email Correspondence & Documentation
  • Supplier & Vendor Coordination
  • Itinerary Research & Development
  • Time Management in Remote Settings
  • Problem-Solving & Critical Thinking
  • Highly Organized & Detail-Oriented
  • Multitasking Across Platforms
  • Familiarity with SOPs and Process Documentation

Additional Interests

  • ️ Avid traveler with a deep interest in destination research and cultural exploration
  • Passionate about helping others plan and enjoy meaningful life experiences

Remote Work Requirements

  • Dedicated Home Office
  • High-Speed Internet
  • Reliable Laptop & Smartphone

Certifications And Development

  • CCNA, 2014
  • Linux+, 2014
  • Pursuing CCNP ENCOR Certification
  • Pursuing PMP Certification

Timeline

Motivational Coach & Support Mentor

Freelance
04.2024 - Current

Network Engineer II

Bandwidth
01.2019 - 04.2024

IP NOC Engineer / NOC Technician I–III

Bandwidth
01.2012 - 01.2019

Staff Sergeant / Crew Chief

United States Air Force Reserves
01.2005 - 01.2013

Associate in Arts -

Wake Technical Community College

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