Patrick Jones
Watertown,MN
Summary
Experienced Territory Manager with proven success at Midland Garage Door MFG, excelling in customer relationship management and territory expansion. Achieved sales goals by cultivating key accounts and delivering tailored solutions. Skilled in consultative sales and adept at resolving client issues, fostering loyalty and satisfaction in competitive markets.
Overview
29
29
years of professional experience
Work History
Territory Manager
Midland Garage Door MFG
04.2006 - 02.2026
- Assisted in developing strategic sales plans to expand market presence.
- Evaluated territory data to identify growth opportunities and assess customer needs.
- Conducted product presentations and demonstrations for prospective clients.
- Monitored competitor activities and analyzed market trends to drive strategic decision-making.
- Cultivated relationships with key accounts in territory and provided support to drive customer satisfaction.
- Developed and sustained successful account relationships to enhance client satisfaction and loyalty.
- Resolved client issues promptly, ensuring high levels of satisfaction and retention.
- Implemented regular follow-up procedures to ensure client satisfaction and retention, addressing concerns promptly and effectively.
- Oversaw multiple accounts concurrently while ensuring prompt responses to client inquiries and concerns.
- Utilized online customer database to accurately track and organize detailed records of daily interactions and activities.
- Stayed current on company offerings and industry trends.
- Managed customer complaint resolution and facilitated negotiations to achieve mutually beneficial outcomes.
- Presented professional image consistent with company's brand values.
- Developed and maintained strategic relationships with key accounts to drive revenue growth.
- Identified customer needs and tailored solutions to enhance client satisfaction and retention.
- Supported territory analysis to identify growth opportunities and customer needs.
- Utilized CRM systems to track sales activities and manage customer interactions effectively.
- Participated in trade shows and conferences, showcasing products while cultivating valuable industry connections for future collaboration opportunities.
- Maintained thorough knowledge of industry trends and competitive landscape, positioning company offerings effectively against competitors.
Automotive Sales Consultant
Waconia Ford
01.1997 - 12.2005
- Delivered exceptional customer service, ensuring positive client experiences and fostering repeat business.
- Developed in-depth knowledge of vehicle specifications and features to assist customers effectively.
- Conducted thorough price negotiations, securing favorable terms for both clients and dealership goals.
- Collaborated with financing departments to facilitate loan approvals, enhancing customer satisfaction levels.
Education
Hotel And Restaurant Management Certificate - Hospitality Management
Mid Florida Technical Institute
Orlando, FL04-1987
Skills
- Territory Account management
- Customer relationship building
- Multitasking and organization
- Goal setting
- Account servicing
- Consultative sales
- Account penetration
- Trade Show networking
- Customer complaint resolution
- Salesforce software
- CRM software
- Territory expansion
- Cold Calling
Timeline
Territory Manager
Midland Garage Door MFG
04.2006 - 02.2026
Automotive Sales Consultant
Waconia Ford
01.1997 - 12.2005
Hotel And Restaurant Management Certificate - Hospitality Management
Mid Florida Technical Institute