Patrick Kelly
Fortville,IN
Summary
Experienced property claims manager with a strong track record of leading frontline adjusters to deliver accurate and timely claim resolutions. Adept at navigating complex property claims while supporting underwriting objectives and ensuring compliance with regulatory and policy standards. Recognized for driving process improvements that boost operational efficiency, reduce costs, and enhance the accuracy and consistency of claim handling.
Overview
22
22
years of professional experience
Work History
Claim Team Manager
State Auto Insurance/Liberty Mutual Insurance
04.2016 - Current
- Currently lead a team of Liberty Mutual commerical property adjusters and State Auto farm and ranch adjusters
- Prior to merger, led a team of 9 adjusters that handled farm and ranch property claims and non-injury liability claims across the company's footprint
- Established a dedicated State Auto farm and ranch claim team
- Hire and train new claim associates
- Participate in large loss conferences
- Collaborate with partners in underwriting and product to continuously improve our line of business
Claim Adjuster/Claim Adjuster Sr
State Auto Insurance
10.2009 - 04.2016
- Research and evaluate coverage and damages for homeowners and farm in multiple states
- Manage and direct independent adjusters
- Evaluate farm equipment damage
- Change team member for Guidewire development
- Assist in training new associates
Office Claim Representative
Indiana Farmers Mutual Insurance
05.2006 - 10.2009
- Research and evaluate coverage and damages for multiple lines of business
- Investigate liability and negotiate bodily injury settlements
- Provide excellent customer service to policyholders and claimants
- Participate in arbitrations and mediations
Basketball Official
IHSAA
05.2003 - 05.2011
- Officiate basketball games in accordance with IHSAA rules
Education
MBA -
Indiana Wesleyan University
2009
Bachelor of Science - Insurance And Risk Management
Indiana State University
2006
Skills
- Claim Management
- Xactimate/Corelogic
- Employee Coaching
- Manuscript Policy Review
- Process Improvement
- Quality Assurance
Additional Information
CPCU, AIC, API
Timeline
Claim Team Manager
State Auto Insurance/Liberty Mutual Insurance
04.2016 - Current
Claim Adjuster/Claim Adjuster Sr
State Auto Insurance
10.2009 - 04.2016
Office Claim Representative
Indiana Farmers Mutual Insurance
05.2006 - 10.2009
Basketball Official
IHSAA
05.2003 - 05.2011
Bachelor of Science - Insurance And Risk Management
Indiana State University
MBA -
Indiana Wesleyan University
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