EHAB SAMUEL
North Richland Hills,TX
Summary
Results-oriented Property Proximity Virtual Adjuster Manager with expertise in optimizing client satisfaction and production metrics. Delivered high-quality assessments of complex property claims and ensured accurate coverage determinations while maintaining compliance with policy terms and local regulations. Led teams to enhance workflow efficiency and customer satisfaction through targeted coaching and effective complaint resolution.
Overview
33
33
years of professional experience
Work History
Claim Team manager
State Farm
01.2025 - Current
- Managed State Farm claims team workflows and daily claim tasks.
- Coached adjusters in claim handling, policy review, and effective customer communication.
- Monitored team performance and provided feedback to individual members on their progress.
- Trained new team members on the State Farm claims system and procedures.
- Developed and implemented strategies that elevated customer service satisfaction for the Claims Team.
- Implemented quality assurance measures within the department to ensure accuracy of data entry into the system.
- Investigate and adjust both personal and commercial property claims with exposures up to $500,000.
- Resolve escalated claims issues with clear guidance and support.
- Evaluate coverage and policy terms to determine the validity of claims and ensure compliance with local regulations.
- Negotiate and settle claims within the authorized limits, considering policy provisions, industry standards, and company guidelines.
- Reviewed complex claim files for accuracy and compliance.
- Facilitated communication between policyholders, vendors, and internal claims partners to enhance process efficiency.
- Collaborated with other managers to develop best practices for handling claims inquiries.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Commercial farm and ranch and boat claims.
Property proximity virtual adjuster manager
PILOT CATASTROPHE
08.2017 - 11.2024
- Oversaw team of 15 adjusters to meet client objectives and monitor production metrics. Assessed property loss claims of moderate to high severity, determined coverage, and adjusted claims accordingly. Addressed customer complaints with effective solutions, fostering long-term relationships. Managed complex claims with minimal supervision, utilized X1 Xactimate for detailed repair estimates, facilitated communication on coverage, assisted policyholders with damage itemization and emergency arrangements, coordinated vendor services for repairs and cleaning, and identified suspicious claims for referral to SIU.
- Led team to improve workflow efficiency by standardizing processes for claims handling.
- Handled complex claims by coordinating with all parties to ensure timely settlements.
- Partnered with vendors to optimize service delivery and expedite claims resolution.
- Partnered with vendors to enhance service delivery and expedite claims resolution.
Auto Total Loss Adjuster
Worley Catastrophe
01.2017 - 12.2017
- Managed Homeowners and Personal Property claims as a Desk Adjuster. Explained insurance claim processes to policyholders while delivering exceptional customer service. Reviewed claims for accuracy, preventing fraud, and collaborated with contractors and public adjusters to assess damages. Coordinated emergency repairs and services, ensuring policyholder needs were met throughout the claims process.
- Provided comprehensive customer service to policyholders and third-party administrators, addressing inquiries and ensuring clarity in the claims process.
- Reviewed and reconciled estimates with contractors and public adjusters to ensure accuracy and alignment with claim assessments.
- Coordinated arrangements with contractors and emergency repair services to expedite response times and meet policyholder needs.
- Reviewed policy coverage and claim notes for total loss determinations.
- Inspected vehicle damage estimates and repair documentation.
- Reviewed and reconciled estimates with contractors and public adjusters.
- Facilitated arrangements with contractors and emergency repair services.
Auto adjuster
Worley Catastrophe
07.2013 - 06.2017
- Conducted auto inspections and evaluated vehicle damage to facilitate accurate claims processing. Collaborated with clients and repair shops to ensure compliance with insurance policies and regulations while maintaining thorough documentation of assessments.
- Evaluated vehicle damages to determine necessary repairs and insurance claim validity. to establish insurance claim validity. to determine insurance claim validity.
- Worked closely with clients to address and resolve disputes effectively.
- Improved documentation processes to enhance operational efficiency.
CURRENCY TRADER
Tri Cash Management
06.2008 - 12.2012
- Conduct in-depth research on foreign currency markets to identify trends. Utilize technical indicators to determine optimal buy/sell timings and market entry/exit points. Forecast future price movements based on analytical findings.
- Executed foreign currency trades for Tri Cash Management treasury operations, optimizing currency exposure.
- Executed spot, forward, and swap transactions with banking partners.
- Analyzed market data to uncover profitable trading opportunities.
- Developed strategies that improved trading accuracy and profitability.
- Monitored market fluctuations to refine and adapt trading tactics based on real-time insights.
- Monitored exchange rates and currency exposure across client cash balances.
TELLER MANAGER
WACHOVIA BANK
01.2004 - 06.2008
- Supervised five tellers, while overseeing activities in a $1.8 million financial services center. Delivered training in customer relations, sales, referrals, and service to enhance performance.
- Inspire the team to achieve 98% of new account goals.
- Enhanced referral target achievement through targeted outreach strategies.
- Resolved customer complaints effectively to maintain high satisfaction levels.
Senior Accounting manager
Forex Egypt
01.1998 - 12.2001
- Oversaw accounting functions, ensuring compliance and accuracy while managing a team of accountants to maintain financial records and collaborating with cross-functional departments to support financial reporting and audits.
- Led accounting operations for foreign exchange business and daily ledger control.
- Managed month-end close, journal entries, and balance sheet reconciliations.
- Streamlined month-end closing processes, reducing time by 20%.
- Led accounting operations for foreign exchange business, overseeing daily ledger control to ensure accurate financial reporting.
- Trained staff on updated accounting standards, enhancing team performance.
- Reviewed cash positions and bank activity, providing insights through comprehensive treasury reports.
Staff Accountant
Forex
01.1994 - 12.1998
- Oversaw daily accounting operations, ensured compliance with regulations, and managed financial reporting, reconciliations, and budgeting processes to support organizational objectives.
- Improved accuracy of financial reports, reducing discrepancies and enhancing reliability of financial data.
- Enhanced budgeting procedures, improving forecast precision and supporting better financial decision-making.
- Streamlined month-end closing process, reducing time by 20%.
Education
BACHELOR OF COMMERCE - Accounting major
Alexandria University
Skills
- Claims management
- Xactimate Expert
- Property Insurance Expert
- Claims administration
- Claims Project Coordination
- Claims Process Optimization
- Claims investigation management
- Insurance coverage analysis
- Claim processing
- Xactimate estimating
- Workflow management
- Workflow optimization
- Performance monitoring
- Productivity analysis
- Team leadership
- Team management
- Staff coaching
- Training
- Relationship management
- Vendor Management
- Customer relationship management
- Clear communication
- Complaint resolution
- Problem solving
- Problem-solving
- Goal achievement
- Claims Project Coordination
- Time management
- Detail orientation
- Quality control
- Decision making
- Professional conduct
- Schedule coordination
- Professional conduct
- Problem-solving
Timeline
Claim Team manager
State Farm
01.2025 - Current
Property proximity virtual adjuster manager
PILOT CATASTROPHE
08.2017 - 11.2024
Auto Total Loss Adjuster
Worley Catastrophe
01.2017 - 12.2017
Auto adjuster
Worley Catastrophe
07.2013 - 06.2017
CURRENCY TRADER
Tri Cash Management
06.2008 - 12.2012
TELLER MANAGER
WACHOVIA BANK
01.2004 - 06.2008
Senior Accounting manager
Forex Egypt
01.1998 - 12.2001
Staff Accountant
Forex
01.1994 - 12.1998
BACHELOR OF COMMERCE - Accounting major
Alexandria University