Tracey Marzigliano
Lakeland,Florida
Summary
Seasoned Claim Team Manager with expertise in all coverages in automobile insurance claims and interdepartmental collaboration. Offering over 25 years of Insurance experience and outstanding leadership ability. Fastidious and hardworking with good relationship-building, problem-solving and multitasking abilities. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Claim Team Manager
State Farm
Winter Haven, FL
01.2002 - 08.2022
- Monitored team member performance and prescribed training and feedback to improve work outcomes.
- Successfully led teams of at least 8 Claim Specialists and 15 Claim Associates focused on handling auto liability, property damage, PIP, and SIU claims.
- Trained, mentored and guided staff on investigation procedures, company policies and insurance industry regulations.
- Made coverage recommendations to team and upper leadership members.
- Responsible for compliance with company procedures, applicable federal/state laws, and legal requirements
- Determined proper course of action for claims processing.
- Documented and communicated timely claims information while supporting accurate outcomes.
- Jurisdictional knowledge in multiple states, especially NY, NJ, PA, FL, MD and WV. Manage claims in accordance with industry fair claims practices and state regulations.
- Led weekly team meetings to review performance metrics, discuss continuous improvement ideas, and share procedural, operational and industry information.
- Utilized EOM (Employee Optimization Management) practices to lead my teams, provide coaching, identify development needs, and build positive and trusting relationships with team members.
- Responsible for review and control of assigned unit's claim activities including investigations, analyses, evaluations, claim payments, and adjustment expense payments
Claim Service Support Supervisor
State Farm
West Orange, NJ
01.2001 - 01.2002
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Supervised approximately 16 administrative team members and provided constructive feedback, resulting in higher morale and increased employee retention
Auto Claim Representative
State Farm
East Rutherford, NJ
01.1997 - 01.2001
- Performed productively in fast-moving work environment to handle inventories of over 250 claims.
- Maintained strong knowledge of basic medical terminology to better understand services and procedures.
Education
Bachelor of Science - Business Management
Montclair State University
Montclair, NJ01.1997
Skills
- Team Management Experience
- Technical Proficiency
- Team Meetings
- Employee Coaching and Motivation
- Administration and Reporting
- Complaint Resolution
- Casualty Insurance Industry Knowledge
- Team Engagement
- Claims Evaluations
- Liability Determinations
- Performance Tracking and Evaluations
- Fraudulent Claims Investigation
- Litigation Management
- Personal Integrity
Certification
Associate In Claims
Licenses:
Currently licensed personal insurance adjuster in all states, where required.
Continuing education requirements currently satisfied.
Timeline
Claim Team Manager
State Farm
01.2002 - 08.2022
Claim Service Support Supervisor
State Farm
01.2001 - 01.2002
Auto Claim Representative
State Farm
01.1997 - 01.2001
Bachelor of Science - Business Management
Montclair State University