Teresa Bergh
Tazewell,TN
Summary
Highly-organized Claim Team Manager coordinates and motivate staff. Offering 20 years of industry experience and superior analytical ability. Proficient in property claims adjudication and processing.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Claim Team Manager
EA Renfroe & Co
01.2018 - Current
- Improved claim processing efficiency by streamlining workflows and implementing best practices.
- Reduced claim resolution time with thorough investigation and effective communication between parties.
- Enhanced team productivity by providing ongoing training and mentoring to staff members.
- Managed a high-performing claims team, consistently meeting or exceeding company targets.
- Collaborated with other departments for cross-functional initiatives, resulting in improved overall customer satisfaction.
- Optimized team performance by establishing clear goals and regularly monitoring progress towards objectives.
- Conducted regular performance evaluations, identifying strengths and areas for growth among team members.
Claim Team Trainer
EA Renfroe & Co
01.2008 - 01.2018
- Enhanced team productivity by implementing effective training programs and monitoring progress.
- Developed comprehensive training materials for new hires, ensuring a smooth onboarding process.
- Reduced employee turnover rate by providing consistent support and feedback to team members.
- Improved team performance with regular evaluations, constructive criticism, and targeted coaching sessions.
- Implemented new training strategies to address skill gaps in the team, resulting in improved overall performance.
- Tracked employee progress throughout their training journey, adjusting course material as necessary for optimal learning outcomes.
Claim Adjuster
EA Renfroe & Co
09.2005 - 01.2008
- Improved claim resolution times by efficiently managing a caseload of 250+ claims per month.
- Achieved high customer satisfaction ratings by providing clear and timely communication throughout the claims process.
- Negotiated favorable settlements with claimants, attorneys, and other insurance carriers to minimize financial risk for the company.
- Conducted thorough investigations of complex insurance claims, gathering evidence and analyzing relevant documentation.
Education
Associate of Science - Interdisciplinary Studies
Okaloosa Walton College
Niceville, FLSkills
- Leadership and Team Management
- Strategic Decision Making
- Staff Training
- Collaboration and Teamwork
- Business expertise
- Coaching and Mentoring
Accomplishments
- Recognized for consistently achieving or surpassing claims resolution targets, contributing to the company's positive reputation and high customer satisfaction.
- Successfully navigated the team through challenging periods, such as natural disasters and large scale claims events, demonstrating resilience and adaptability in high pressure situations.
- Million Dollar Club
- Top Producer Club
Certification
Florida Adjuster License E049968
NPR License Number 7499257
Xacitmate Level III
Timeline
Claim Team Manager
EA Renfroe & Co
01.2018 - Current
Claim Team Trainer
EA Renfroe & Co
01.2008 - 01.2018
Claim Adjuster
EA Renfroe & Co
09.2005 - 01.2008
Associate of Science - Interdisciplinary Studies
Okaloosa Walton College
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