Jevon Turner
Atlanta,GA
Summary
Strategic leader recognized for leveraging data-driven strategies to enhance operational efficiency, elevate customer experience, and deliver measurable business outcomes. Adept at leading cross-functional teams, implementing scalable solutions, and driving continuous improvement in fast-paced, highly regulated environments.
Overview
14
14
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Claim Team Manager
State Farm Insurance Companies
01.2023 - Current
- Led a team of 12 assigned Claim personnel, which includes hiring, training, coaching, performance management and salary activities.
- Lead with data and an intentional focus on coaching to behaviors to drive results.
- Ensuring compliance with company procedures, licensing, policies, applicable federal/state laws, and legal requirements.
- Promoting the development of employees within an inclusive environment.
Supervisor, claim contact center
Xceedance, Inc.
01.2021 - 01.2023
- Managed a team of 8 employees, ensuring high productivity and quality standards were met through quality assurance on call center recordings and file reviews.
- Identified opportunities for process automation and optimization, implemented innovative solutions to streamline FNOL operations.
- Collaborated with other departments to coordinate workflow processes between teams.
Catastrophe Senior Claims Specialist
National General Insurance
01.2018 - 01.2021
- Assisted in structuring a newly assembled CAT department; claim handling processes and guidelines.
- Led the development of the training program for new hires within the property segment.
- Conducted second inspections of original investigations to facilitate timely resolutions.
- Ensured service was timely and in compliance with judicial statutes and service level objectives.
Catastrophe Deployed Interim Claims Manager
State Farm Insurance Companies
01.2018 - 12.2018
- Led 12 staff and independent adjusters during the catastrophe response to over 10,000 claims in multiple states for personal and commercial lines of business.
- Ride along with field adjusters; provided direction and technical assistance.
- Leveraged data for coordination of initial staging for various CAT events.
- Reviewed claim files, granted settlement authority, determined coverage and provided quality feedback.
- Formally resolved complaints and assessed alternative dispute resolutions such as additional inspections, Arbitrations, appraisal and/or further explanation of the coverage decision.
Catastrophe Senior Claims Specialist
State Farm Insurance Companies
01.2012 - 01.2018
- Assumed a dual function as a field and in-office Claim Specialist for CAT, efficiently overseeing claims inventory and acting as a valuable resource for claims leadership in resolving escalated complex losses involving homeowner, Mortgagee, and commercial claims.
- Stayed current on industry standards and best practices in insurance claims processing.
- Offered technical support to junior staff dealing with intricate claims issues.
- Successfully handled multiple projects concurrently, adhering to tight deadlines.
- Conducted on-site investigations of damaged property alongside Public Adjusters, Contractors, Lawyers, and/or policyholders, wielding authority over claims exceeding 100k.
Education
Bachelor of Arts - Business
West Virginia University
Morgantown, WV 08.2005 - 05.2009
Skills
- Xactimate
- Staff Training and Development
- Performance evaluations
- Risk Management
- Citrix
- Claims Investigation
- Catastrophe response
Certification
- 31 Adjuster licenses, including NY, TX, FL, GA (Reciprocal to All states)
- State Farm Lean Six Sigma Certificate (2016)
- FAA Certified Drone Pilot
Timeline
Claim Team Manager
State Farm Insurance Companies
01.2023 - Current
Supervisor, claim contact center
Xceedance, Inc.
01.2021 - 01.2023
Catastrophe Senior Claims Specialist
National General Insurance
01.2018 - 01.2021
Catastrophe Deployed Interim Claims Manager
State Farm Insurance Companies
01.2018 - 12.2018
Catastrophe Senior Claims Specialist
State Farm Insurance Companies
01.2012 - 01.2018
Bachelor of Arts - Business
West Virginia University
08.2005 - 05.2009