Greg Carter
Blanchard,OK
Summary
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
12
12
years of professional experience
Work History
Claim Team Manager - BCFR
State Farm
Blanchard, OK
11.2022 - Current
- Responded promptly to inquiries from regulatory agencies regarding dispute resolution status updates.
- Created detailed records documenting all activity related to claims processing.
- Developed and implemented strategies to improve claim processing efficiency.
- Resolved customer complaints in a timely manner while striving for complete satisfaction.
- Ensured compliance with applicable laws, regulations, policies, and procedures governing insurance claims handling.
- Implemented measures to minimize risk exposure related to the organization's liability on pending claims.
- Managed and coordinated the daily operations of a team of claims adjusters.
- Monitored and reviewed performance metrics for each adjuster in order to ensure quality standards were met.
- Conducted regular meetings with staff to discuss goals, objectives, challenges, and successes.
Learning Supervisor - LDA
State Farm
Richardson, TX
11.2021 - 11.2022
- Develop plans to onboard new hires, deliver equipment, meet licensing requirements and provide necessary resources for successful training classes.
- Recognize events that affect training capacity and provide timely communication/solutions to team members, peers and upper leadership.
- Responsible for first-line supervision of newly hired employees, including training, coaching, development, performance management, and salary administration.
- Provide direction and serve as resource for knowledge of policies, procedures, laws, statutes, and insurance regulations.
Process Deployment Coach
State Farm
Richardson, TX
10.2019 - 11.2021
- Provided coaching to leadership during preparation, observation, and feedback phases of all EOM coaching activities; also, analyzed results and translated results into actionable plans.
- Contributed to development, implementation, and embedding of Excellence in Operations Management (EOM) principles into assigned business areas.
- Utilized effective coaching techniques to influence leaders alignment to desired processes and behaviors.
Fire Claim Specialist - Proximity
State Farm
Enid, OK
05.2018 - 10.2019
- Handled claims and tasks within assigned territory, including claims involving large losses, multiple contacts, complex coverage issues and multiple site inspections.
- Performed in-person or virtual inspections with customers to resolve claims.
- Prepared and/or reviewed property estimates and contents estimates in loss settlements using Xactimate and XactContents.
CCC Sales Supervisor
State Farm
Tempe, AZ
05.2016 - 05.2018
- Team exceeded monthly Auto and Fire production goals every month for 24 straight months.
- Coached, motivated, engaged, and retained a highly skilled sales team with focus on first contact resolution, and low effort customer solutions related to product/policy sales, services, and retention of customers.
- Recognized and resolved escalated customer inquiries, issues and challenges/complaints in a timely manner.
Fire Claim Specialist - Proximity
State Farm
Tulsa, OK
09.2012 - 05.2016
- Handled claims and tasks within assigned territory, including claims involving large losses, multiple contacts, complex coverage issues and multiple site inspections.
- Completed Rope and Harness Safety Training.
Education
Bachelor of Science - Business Management
Oklahoma Wesleyan University
Bartlesville, OKSkills
- Collaboration and Teamwork
- Xactimate
- XactContents
- ECS
- Project Management
- Subrogation
- Salvage
- Agent Relationship Management
- Rope and Harness Safety
- Coaching and Mentoring
Timeline
Claim Team Manager - BCFR
State Farm
11.2022 - Current
Learning Supervisor - LDA
State Farm
11.2021 - 11.2022
Process Deployment Coach
State Farm
10.2019 - 11.2021
Fire Claim Specialist - Proximity
State Farm
05.2018 - 10.2019
CCC Sales Supervisor
State Farm
05.2016 - 05.2018
Fire Claim Specialist - Proximity
State Farm
09.2012 - 05.2016
Bachelor of Science - Business Management
Oklahoma Wesleyan University
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