Krystle Angrisani
Belle Vernon,PA
Summary
Innovative and goal-oriented claims professional with extensive experience in managing and optimizing claims processes. Strong focus on team collaboration, adaptability, and achieving results.
Highly skilled in conflict resolution, medication, litigation, process optimization, and strategic planning.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Fire Proximity Claim Team Manager
State Farm Fire & Casualty Co.
11.2022 - Current
- Managed a team of adjusters, providing coaching and performance feedback for improved productivity.
- Established team priorities, maintained schedules and monitored performance.
- Streamlined communication between adjusters and clients, expediting claim resolution times.
- Collaborated with other departments to improve overall organizational effectiveness in addressing client needs.
- Implemented quality assurance measures, monitoring staff performance and providing constructive feedback for continuous improvement efforts.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Fire Casualty Claim Specialist
State Farm Fire & Casualty Co.
09.2015 - 11.2022
- Managed high-volume caseloads effectively, prioritizing urgent cases while maintaining attention to detail for all claims.
- Mentored junior team members by providing guidance on navigating complex claim scenarios efficiently.
- Evaluated and settled complex insurance claims in strict timeframes.
- Maintained compliance with industry regulations and standards by staying current on relevant laws, policies, and best practices for handling insurance claims.
- Implemented quality control system for claim reviews, significantly improving accuracy of claim evaluations.
- Reduced claim cycle times to improve customer experience, leveraging advanced claim processing software.
- Minimized financial losses by identifying and addressing fraudulent claims through rigorous investigation and analysis.
- Provided exceptional customer service during difficult situations, displaying empathy while explaining complex claim issues clearly to clients.
Auto Injury Claim Specialist
State Farm Mutual Automobile Insurance Company
09.2012 - 09.2015
- Handled a large inventory of complex Auto Injury claims.
- Conducted thorough investigations into insurance claims to determine coverage eligibility and appropriate compensation amounts.
- Maintained compliance with industry regulations by staying up-to-date on changes in policies and procedures, ensuring proper handling of sensitive information.
- Evaluated and settled complex insurance claims in strict timeframes.
Education
Bachelor of Science - Journalism And Mass Communication
Slippery Rock University of Pennsylvania
Slippery Rock, PA12-2005
Skills
- Claims management expertise
- Organizational growth
- Collaboration and teamwork
- Continuous learning mindset
- Conflict resolution techniques
- Insurance policy review
- Quality assurance standards
- Data analytics
- Evaluation strategies
- Procedure implementation
- Claims investigation and research
- Ethical conduct and integrity
Certification
- Associates in Claims (AIC), Insurance Institute of America, May 2016.
- Chartered Property Casualty Underwriter (CPCU), The American Institute for Chartered Property Casualty Underwriters, September 2016.
- Current Adjuster's License in CT, DE, FL, KY, LA, NC, NH, NM, OK, PA, RI, SC, TX, VT, WY.
Timeline
Fire Proximity Claim Team Manager
State Farm Fire & Casualty Co.
11.2022 - Current
Fire Casualty Claim Specialist
State Farm Fire & Casualty Co.
09.2015 - 11.2022
Auto Injury Claim Specialist
State Farm Mutual Automobile Insurance Company
09.2012 - 09.2015
- Associates in Claims (AIC), Insurance Institute of America, May 2016.
- Chartered Property Casualty Underwriter (CPCU), The American Institute for Chartered Property Casualty Underwriters, September 2016.
- Current Adjuster's License in CT, DE, FL, KY, LA, NC, NH, NM, OK, PA, RI, SC, TX, VT, WY.
Bachelor of Science - Journalism And Mass Communication
Slippery Rock University of Pennsylvania
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