Sharon Smiley
Ponder,TX
Summary
With proven expertise in claims management and a strong focus on collaboration, I significantly enhanced claim processing efficiency at State Farm Insurance. My leadership in streamlining workflows and fostering team growth showcases my decision-making and mentoring abilities, making me a key asset in high-stakes environments.
Overview
58
58
years of professional experience
Work History
Claim Team Manager
Eberls Claim Service
Lakewood, CO
09.2011 - Current
Eberls Claim Service is a group of Independent Adjusters who assist other Insurance companies with both Auto and Fire claim handling in times of catastrophe work or regular work direction. I was employed as a manager of Auto adjusters who mostly handled Auto Catastrophe claims anywhere in the United States.
Claim Team Manager
State Farm Insurance
Dallas, TX
11.1966 - 06.2011
- Improved claim processing efficiency by streamlining workflows and implementing best practices.
- Identified areas for process improvement, leading to increased operational efficiency within the claims department.
- Conducted regular performance evaluations, identifying strengths and areas for growth among team members.
- Fostered a positive work environment that encouraged collaboration and open communication within the claims team.
Education
High School Diploma -
Garland High School
Garland, TX05.1966
Skills
- Claims Management Expertise
- Collaboration and Teamwork
- Decision-making capabilities
- Mentoring abilities
Accomplishments
While employed at State Farm Insurance, I developed what is now their computer based total loss unit. This was accomplished in 2004 after handling paper files for Hurricane Katrina. While this unit has had many changes, the original concept is still in place.
Timeline
Claim Team Manager
Eberls Claim Service
09.2011 - Current
High School Diploma -
Garland High School
Claim Team Manager
State Farm Insurance
11.1966 - 06.2011