Shannon Wooten

• Span of control 15
• Improved claim processing efficiency by streamlining workflows and implementing best practices. Usage of CHCD
• Provided informational and procedural guidance to claim teams to support carry out operations correctly and efficiently.
• Reduced claim resolution time with thorough investigation and effective communication between parties.
• Handled escalated issues from policyholders or agents ensuring prompt resolutions that maintained client satisfaction levels.
• Fostered a positive work environment that encouraged collaboration and open communication within the claims team. Peakon Results Growth 9.0, Recognition 9.1
• Compliance, Consensus, and Customer Pillar SPOC
• Embraces Challenges and adjust quickly to change- MAX adaption rate 83% and above

• Span of control 150
• Coordinated with other regional managers to share best practices, streamline processes, and improve overall organizational effectiveness.
• Enhanced customer satisfaction through effective communication and problem-solving strategies.
• Monitored and analyzed performance data, identifying areas of improvement and developing corrective action plans.
• Traveled to over 6 locations per week to manage each office and perform reviews of individual managers and employees.
• Developed processes to save on costs and prevent losses.
• Managed a team of diverse employees, fostering a positive work environment that encouraged collaboration and professional growth.
• Devised and executed training plans for new and existing staff to support competency and compliance.

Same Position as listed above