Lisa Sims
Cumming,GA
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
4
4
years of professional experience
Work History
Claim Team Manager-Express
State Farm
09.2022 - Current
- Improved claim processing efficiency by streamlining workflows and implementing best practices.
- Reduced claim resolution time with thorough investigation and effective communication between parties.
- Enhanced team productivity by providing ongoing training and mentoring to staff members.
- Managed a high-performing claims team, consistently meeting or exceeding company targets.
- Identified areas for process improvement, leading to increased operational efficiency within the claims department.
- Collaborated with other departments for cross-functional initiatives, resulting in improved overall customer satisfaction.
Claim Team Manager- Property Complex TWA
State Farm
10.2019 - 09.2022
- Improved claim processing efficiency by streamlining workflows and implementing best practices.
- Reduced claim resolution time with thorough investigation and effective communication between parties.
- Handled escalated issues from policyholders or agents ensuring prompt resolutions that maintained client satisfaction levels.
- Optimized team performance by establishing clear goals and regularly monitoring progress towards objectives.
- Conducted regular performance evaluations, identifying strengths and areas for growth among team members.
Education
Associate of Arts - Business Administration And Management
Piedmont Virginia Community College
Charlottesville, VASkills
- Decision-Making Capabilities
- Investigation Leadership
- Conflict Resolution Techniques
- Training Skills
- Coaching and Mentoring
- Collaboration and Teamwork
Timeline
Claim Team Manager-Express
State Farm
09.2022 - Current
Claim Team Manager- Property Complex TWA
State Farm
10.2019 - 09.2022
Associate of Arts - Business Administration And Management
Piedmont Virginia Community College
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