Patrick Kenney
Albuquerque,NM
Summary
Seasoned Operations Manager and talented leader with over 25 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
35
35
years of professional experience
Work History
General Manager of Operations
TMX Finance Family Of Companies
Albuquerque, NM
01.2014 - 08.2024
- Enhanced customer satisfaction with proactive communication, timely issue resolution, and continuous process improvement initiatives.
- Managed budgets, financial forecasts, and resource allocation to ensure achievement of organizational goals.
- Developed high-performing teams through effective coaching, mentoring, and performance management strategies.
- Established standard operating procedures that enhanced employee performance.
- Developed and executed strategic plans for increased productivity, profitability, and overall business growth.
- Interacted well with customers to build connections and nurture relationships.
- Assisted in recruiting, hiring and training of team members.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Trained and guided team members to maintain high productivity and performance metrics.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Certified Trainer
- Stars Trainer
Store Manager
RadioShack
Albuquerque, NM
12.2007 - 12.2013
- Driving operational, visual and customer service standards in store.
- Monitoring and reviewing store performance on a regular daily, weekly and monthly basis.
- Implement store compliance and health and safety procedures.
- Maximizing sales through effective merchandising and marketing.
- Deciding on store layouts.
- Monitoring product availability levels throughout the day and replenish stocks to ensure 100% availability.
- Recognizing and reviewing good staff performance.
- Recruiting the right people with the right behaviors in to the right jobs and ensuring they are given access to the right training.
- Managing the store profit & loss account within budget.
- District Trainer
Store Manager of Operations
Southwestern Decor
Albuquerque, NM
10.1989 - 02.2008
- Increased store traffic by organizing engaging events and promotions that appealed to target customers.
- Oversaw the implementation of new technology solutions for efficient inventory tracking, data analysis, and overall store operations enhancement.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Managed budget allocation for staffing, inventory, and other operational expenses to maximize profitability.
- Implemented loss prevention strategies to minimize shrinkage rates while maintaining an inviting shopping experience for customers.
- Completed point of sale opening and closing procedures.
- Managed inventory control, cash control, and store opening and closing procedures.
- Approved regular payroll submissions for employees.
Education
Economics
University of New Mexico
Albuquerque, NMReal Estate License - Real Estate
Norris Real Estate School
Albuquerque, NMSkills
- Operations Management
- Staff Development
- Business Analysis
- Customer Service Management
Timeline
General Manager of Operations
TMX Finance Family Of Companies
01.2014 - 08.2024
Store Manager
RadioShack
12.2007 - 12.2013
Store Manager of Operations
Southwestern Decor
10.1989 - 02.2008
Economics
University of New Mexico
Real Estate License - Real Estate
Norris Real Estate School