Patrick Knight
Redding,CA
Summary
Customer-focused professional with a knack for problem-solving and a dedication to ensuring guest satisfaction. Efficiently resolves issues, manages reception, and warmly welcomes guests in fast-paced environments. Maintains composure and professionalism when faced with high-pressure situations.
Overview
6
6
years of professional experience
Work History
Front Desk Associate
Workout Anytime
Venice, FL
03.2024 - 08.2024
- Managed front desk operations, greeting and assisting members upon arrival.
- Performed cleaning and maintenance duties at the gym
- Managed membership sales and addressed related concerns
Front Desk Supervisor
Planet Fitness
Farmington, NM
01.2019 - 04.2024
- Processed payments, cashiering duties and credit card transactions accurately.
- Monitored the front desk staff to ensure proper customer service was provided.
- Tracked inventory of supplies needed for the front desk area.
- Performed administrative tasks such as filing documents, answering phone calls and emails.
- Provided guidance and mentorship to junior team members in order to help them develop their skills.
Barista
Starbucks
Venice, FL
02.2023 - 01.2024
- Responded to inquiries promptly and professionally, delivering exceptional customer service.
- Maintained cleanliness in work environment through wiping counters, washing dishes, and cleaning floors.
- Served customers by greeting them and taking their orders for coffee drinks, food items, and other beverages.
- Served a wide range of specialty coffee beverages including lattes, cappuccinos, macchiatos, mochas and Americanos.
CSA
Lowes Home Improvement
Venice, FL
11.2021 - 10.2022
- Resolved customer complaints courteously and efficiently.
- Assisted customers with product selection based on their individual needs and preferences.
- Provided excellent customer service in a friendly and professional manner.
- Answered customer inquiries about the store's products or services.
Education
Certified Personal Trainer - Health And Fitness
ISSA
05-2024
Hieset High School Diploma -
Home School
Farmington, NM03-2021
Some College (No Degree) - Ceramics
San Juan College
Farmington, NMSkills
- Customer Service/Communication
- Computer Skills
- Multitasking
- Cleaning/ Maintenance
- Sales/ Up-Selling
References
References available upon request.
Timeline
Front Desk Associate
Workout Anytime
03.2024 - 08.2024
Barista
Starbucks
02.2023 - 01.2024
CSA
Lowes Home Improvement
11.2021 - 10.2022
Front Desk Supervisor
Planet Fitness
01.2019 - 04.2024
Certified Personal Trainer - Health And Fitness
ISSA
Hieset High School Diploma -
Home School
Some College (No Degree) - Ceramics
San Juan College
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