Summary
Overview
Work History
Education
Skills
Certification
Interests
Timeline
Generic

Patrick Kovach

Bradenton,FL

Summary

Dynamic technician with a proven track record at Tech2GOFL, excelling in troubleshooting and customer satisfaction. Recognized for attention to detail and exceptional service, I effectively trained new staff and increased sales through add-on recommendations. Committed to fostering relationships and adapting quickly to enhance team productivity and client loyalty.

Professional grocery team leader with proven track record in retail management. Strong focus on team collaboration and achieving results, ensuring reliability and adaptability to changing needs. Adept at inventory management, customer service, and staff training, with keen eye for operational efficiency and customer satisfaction. Known for effective communication and leadership, fostering cohesive and productive team environment.

Diligent EMT student with robust background in emergency medical services education, completing continuing education simply because I am passionate about the field and helping people with medical emergencies, providing comfort and applying skills to make "potentially" the worst day of their life a better and less fearful experience. I have a lot to learn, however, providing essential medical care and responding to emergency situations with precision is a top priority, anything less isn't acceptable to me. During my clinicals and ride along hours I have believe I have demonstrated the ability to perform well under pressure and collaborate effectively with medical teams. from simple scraps and slips and falls all the way to cardiac arrest.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Technician

Tech2GOFL
05.2024 - 03.2025
  • Installed new equipment and explained operation and routine maintenance protocols to customers.
  • Trained new techs and my replacement on standard operating procedures, ensuring consistency and high standards expected by our customer base.
  • Performed troubleshooting and diagnosis on malfunctioning equipment or programs.
  • Completed complex repairs quickly by leveraging my experience, diagnostic skills and attention to detail.
  • Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
  • incorporated add-on sales, increasing value for our customers, ensuring all of their needs were met and maximizing company profits.

Grocery Team Leader

Publix Super Markets Inc
07.2021 - 05.2024
  • Coordinated with suppliers and vendors effectively, ensuring timely deliveries of products in optimal condition.
  • Conducted regular staff meetings to communicate expectations, share updates, and encourage teamwork within the department.
  • Continuously sought out opportunities for professional development, attending and actively seeking out any additional training workshops or learning/training opportunities available to me.
  • Monitored team performance regularly, providing constructive feedback and recognition to motivate employees towards excellence. I find this very personal and critical to employee retention and business success. Recognizing their dedication, consistency, hard work and efforts goes a very long way. Positive attitude and reinforcement is key
  • Worked alongside team members to mentor, coach, build and keep morale high, As well as fostering interpersonal relationships with my team members.
  • Actively worked to improve team productivity by implementing effective scheduling and task delegation strategies.
  • Self-motivated, with a strong sense of personal responsibility and pride in my work, no matter how trivial the task may be. If it's worth doing, it's worth doing the right way and to the best of my abilities.
  • Maintained professional, organized, and safe environment for employees and our customers.

Sales Specialist

Lowes Home Improvement
01.2011 - 01.2018
  • Built and maintained excellent rapport with customers and assessed needs to make product recommendations and upsell to ensure the best result and customer satisfaction.
  • Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
  • Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
  • Built strong client relationships through consistent communication and effective problem solving.
  • Provided first-rate service to all customers and potential customers. treating everyone with respect and attention, no matter how smll the project or order
  • Demonstrated product features, answered questions and persuasively overcame objections.
  • Custom ordered and navigated catalogs and product features to help my customers design their bathroom from scratch, remodel, or simply replace a single fixture.
  • Kept consistent contact with vendors to ensure order ETA and order accuracy, while keeping the customer informed every step of the way. Communication is a huge priority for me and something i value very strongly personally and professionally.
  • Attended workshops from leading product manufacturers related to the plumbing industry to sharpen skills, increase knowledge to pass along to our customers and increase sales. As well as increase customer loyalty, trust and retention.

Education

Emergency Medical Technician - Emergency Medicine

Lake Technical College
Eustis, FL
03-2021

Skills

  • Attention to detail/Learning from experiences
  • Prioritizing and providing exceptional customer service, making them feel welcome and always encouraging their return and expressing our gratitude for the patronage
  • Multi-tasking and the ability to quickly adapt to situations or newly implemented policies and procedures

Certification

American Red Cross- CPR BLS Healthcare provider

Interests

  • Coding and Programming
  • Web Development and Design
  • Cooking
  • MMA & Boxing
  • Backpacking and Hiking
  • Road Trips
  • Adventure Travel
  • Outdoor Recreation
  • Volunteering
  • Church service and the community
  • My daughter and family is huge to me
  • Researching and learning more about healthcare or anything involving my work and how to self-improve

Timeline

Technician

Tech2GOFL
05.2024 - 03.2025

Grocery Team Leader

Publix Super Markets Inc
07.2021 - 05.2024

Sales Specialist

Lowes Home Improvement
01.2011 - 01.2018

Emergency Medical Technician - Emergency Medicine

Lake Technical College
Patrick Kovach