Summary
Overview
Work History
Education
Skills
Certification
Youth Minister
Timeline
Generic

Jessica Barnett

Minneapolis,MN

Summary

Dedicated care professional, committed to supporting patients in feeling secure and comfortable in clinical and home settings. Responsible team player always willing to assume additional responsibility to ease family burden. Expertise in (PCA)

Confident Computer Technician with expertise in help desk environments, assisting both employees and customers with technical issues. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Technician

North Hennepin Community College
01.2021 - Current
  • Performed troubleshooting and diagnosis on malfunctioning equipment.
  • Maintained quality assurance and customer satisfaction objectives.
  • Observed equipment operation to diagnose and troubleshoot reported issues.
  • Applied critical thinking and research to address complex issues.
  • Completed job reports and logs immediately following service calls.
  • Demonstrated to customers proper methods for operating equipment after it had been installed.
  • Wrote and revised maintenance procedures.

PCA

Midwest Home Health Care
04.2023 - Current
  • Answered patient assistance calls, assessed needs, and offered qualified support.
  • Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
  • Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
  • Helped patients maintain healthy skin by checking wounds, assessing integrity, and bathing bedbound individuals.
  • Maintained clean and safe environment to promote patient safety and comfort.
  • Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
  • Educated patients and families on proper care and treatment to facilitate successful home care.
  • Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
  • Maintained patient stability by checking vital signs and weight and recording intake and outtake information.

Personal Shopper

Amazon.com
09.2020 - 02.2021
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Loaded and unloaded orders at customer's homes or locations.
  • Contributed to team objectives in fast-paced environment.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.


Cashier and Customer Service

Showplace Icon Theatre
11.2019 - 12.2019
  • I work in concessions and I usher
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • I got my bartending licenses

Cashier and Customer Service

Chick-fil-A
08.2019 - 11.2019
  • Cashier
  • Worked flexible schedule and extra shifts to meet business needs.
  • Customer Service: I have the ability to assist customers, resolve issues, and provide exceptional service.
  • Communication: I am very good at clear and effective communication with customers and team members.
  • Product Knowledge: I was able to Understand the products/services offered to assist customers effectively.
  • Sales Skills: Upselling, cross-selling, and persuading customers without being pushy.

Cashier

Noodles & Company
03.2019 - 06.2019
  • Cashier
  • Teamwork: I was able to Collaboration with colleagues to achieve common goals and maintain a positive work environment.
  • Problem-Solving: I am quick to thinking to resolve customer complaints or handle unexpected situations.
  • Attention to Detail: My accuracy in handling transactions, managing inventory, and arranging displays is great
  • Time Management: I am very good at juggling multiple tasks efficiently while maintaining service standards.

Education

Associate of Science - Human Services

North Hennepin Community College
Minneapolis, MN
12.2023

High school diploma -

North Community
Minneapolis, MN
06.2020

Skills

  • Communication Skills: Effective verbal and written communication to convey ideas clearly and succinctly
  • Critical Thinking: ability to analyze information, solve problems, and make informed decisions
  • Adaptability/Flexibility: Being open to change, adjusting to new situations, and learning from experiences
  • Leadership: Guiding and inspiring others, even without a formal leadership role
  • Emotional Intelligence: Understanding emotions, both yours and others', and managing them effectively
  • Collaboration/Teamwork: Working effectively with diverse groups toward common goals
  • Time Management: Organizing and prioritizing tasks to maximize productivity and efficiency

Certification

Driver's License, Driver's License, 10/01/20, 10/01/30, I got my license October of 2020.

Youth Minister

Being a youth minister is a role that goes beyond religious teachings; it involves guiding and supporting young individuals in their spiritual, personal, and social development. A youth minister typically serves as a mentor, counselor, and educator within a religious community. They create a safe and nurturing environment for young people to explore their faith, develop a sense of belonging, and navigate life's challenges. This role requires a deep understanding of religious teachings, empathy, strong communication skills, and the ability to relate to and connect with young people from diverse backgrounds. Me being a Youth ministers often times i have to organize activities, events, and discussions that encourage personal growth, community engagement, and spiritual reflection. Ultimately, being a youth minister involves fostering a sense of community, providing guidance, and empowering young individuals to live meaningful and purposeful lives aligned with their beliefs and values.

Timeline

PCA

Midwest Home Health Care
04.2023 - Current

Technician

North Hennepin Community College
01.2021 - Current

Personal Shopper

Amazon.com
09.2020 - 02.2021

Cashier and Customer Service

Showplace Icon Theatre
11.2019 - 12.2019

Cashier and Customer Service

Chick-fil-A
08.2019 - 11.2019

Cashier

Noodles & Company
03.2019 - 06.2019

Associate of Science - Human Services

North Hennepin Community College

High school diploma -

North Community
Jessica Barnett