Toua Hang
Minneapolis,MN
Summary
I am a motivated and ambitious individual eager to explore new opportunities in technology and business. Passionate about learning and driven for success; I am ready to take on challenges and make a positive impact. Friendly Technical Support Representative keen to help customers maximize product impact and usability. Amiably replies to all customer queries and consistently resolves client issues. Committed to improving user satisfaction numbers and supporting return patronage across all supported products.
Overview
3
3
years of professional experience
1
1
Certification
Work History
IT Student Worker
North Hennepin Community College
09.2024 - Current
- Assisted students and staff with technical support, including password resets, Zoom access, and D2L navigation
- Managed ticket requests for technology issues, ensuring timely resolution and clear communication
- Provided customer service via phone and Zoom support sessions to troubleshoot and resolve tech-related concerns
- Maintained and refilled printers, ensuring smooth functionality and availability for campus users
- Supported clean-up and organization of computer labs, contributing to a positive and productive learning environment
- Troubleshot Wi-Fi connectivity and software issues, offering solutions to enhance user experience
- Collaborated with team members to efficiently handle technical tasks and resolve problems across campus
- Demonstrated strong communication skills in assisting students and staff with technology challenges
Intern Date Analyst
Ameriprise Financial Services, LLC
08.2023 - 07.2024
- Utilized Cisco Jabber for VoIP phone service applications
- Managed devices using Cisco Unified CM Administration and configured VoIP services with Cisco Unity Connection Administration
- Employed Service Now to manage trouble and request tickets efficiently
- Monitored franchise locations for network crises using PRTG Network
- Managed router monitoring and configuration with Cisco Meraki
- Provided technical support to new franchises porting to Ameriprise phone service, ensuring they received full technical assistance
- Conducted audits of new' sites to ensure seamless integration into Ameriprise Phone Service
- Ameriprise Voip phone transfers to Webex Gathered end organized data for aver 500 franchises in the Ameriprise phone system, including locations, users, networks, phone numbers, end devices
- Developed a test script for testing sites porting to Webex
- Created a detailed Webex user guide for franchises when porting to Webex
Young Professional
Genesys Works Twin City
06.2023 - 07.2024
- 8 weeks (about 2 months) of summer training learning skills in business and technology
- Excel Training
- Python coding Training
- Understanding programming languages Training
- Used the skills acquired during summer training to code an RLBot, competing against more than 200 other Young Professionals in a tournament hosted by Skill Quest, and achieved 2nd place
- Creditability: https://w,vw linkedin.com/posts/skillquestio_skillquestspotlight-techinnovation-futureleaders-ectivitY-7118D1476780%30209-NfN60 utm_source=share&utm_medium=member_desktop
Crew Member
Arby's
06.2022 - 11.2023
- Replenished supplies and ingredients as needed to ensure smooth operations throughout the shift
- Maintained cleanliness and organization of work areas, including the dining area, kitchen, and restrooms
- Worked effectively with team members to ensure efficient service and a positive work environment
- Operated the cash processed transactions: and handled cash and credit card payments accurately
- Ensure high quality customer service by greeted customers, took orders: and addressed inquiries with professionalism and courtesy
Education
Associate of Science - Computer Science
North Hennepin Community College
Minneapolis, MN06-2026
High School Diploma -
Hmong College Prep Academy
1515 Brewster St, St Paul, MN 5510806.2024
Skills
- Leadership
- Customer Service
- Excel certified
- Communication skills
- Problem-Solving
- Teamwork
- Time Management
- Microsoft Outlook
- Microsoft Excel
- Basic coding in Python
- Cisco Jabber
- Cisco Unified CM Administration
- Cisco Unity Connection Administration
- Cisco Meraki
- ServiceNow
- PRTG Network Monitor
Certification
NorthStar Microsoft Excel Certification, 07/23
Timeline
IT Student Worker
North Hennepin Community College
09.2024 - Current
Intern Date Analyst
Ameriprise Financial Services, LLC
08.2023 - 07.2024
Young Professional
Genesys Works Twin City
06.2023 - 07.2024
Crew Member
Arby's
06.2022 - 11.2023
Associate of Science - Computer Science
North Hennepin Community College
High School Diploma -
Hmong College Prep Academy