Hi, I’m
Makayla Martin
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Summary
Aspiring User-Experience Designer with a background in Psychology and passion for technology!
Education
Georgia College And State University
Bachelor of Science from Psychology
08.2020 - Current
Work History
Georgia College & State University
IT Student Worker
08.2022 - 12.2022
Job overview
- Optimized customer experience by delivering superior services and effectively troubleshooting technology-related issues.
- Addressed and resolved customer complaints.
- Gathered, organized and input information into digital database.
- Worked in team environment to maintain high levels of productivity.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Updated account information to maintain customer records.
Georgia College & State UniversityMilledgeville, GA
Community Advisor
07.2021 - 05.2022
Job overview
- Acted as a mentor and advisor for 42 first-year students living in a residence hall on campus
- Guided students to integrate into both academic and social communities on campus.
- Promoted diversity and inclusion to create welcoming and inclusive living environment for all students.
- Provided referral services and connected students with resources to facilitate access to support and meet individual needs.
- Facilitated floor meetings to discuss concerns, review complaints, and convey information about policy changes
- Solved grievances and complaints by collaborating with residents.
- Planned and organized social and educational activities to promote community building and personal development among students.
- Utilized resources such as Canva and Adobe Express to design fliers and posters for program development
- Communicated any problems, concerns, or issues to the Community Director of the residence hall
- Facilitated minor care needs of facility by reporting issues to maintenance department for quick resolution.
Wingmaxx of Lake OconeeGreensboro, GA
Production Line
01.2020 - 01.2022
Job overview
- Maintained smooth and timely operations in preparation and delivery of meals.
- Wrapped up and stored unused food in appropriate containers and placed in refrigerator to avoid spoilage.
- Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
- Operated varied kitchen equipment, observing operation guidelines to avoid accidents and prevent malfunctions.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Kept kitchen clean and organized by performing daily maintenance tasks.
Georgia College & State UniversityMilledgeville, GA
Student Assistant
09.2020 - 05.2021
Job overview
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Completed clerical tasks such as filing, copying, and distributing mail.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Managed filing system, entered data and completed other clerical tasks.
- Assisted coworkers and staff members with special tasks on daily basis.
Skills
- Microsoft Office
- Troubleshooting
- Problem resolution
- Critical thinking
- Decision-making
- Customer service
- Planning & organizing
- Interpersonal Communication
- Cultural Awareness
- Research methods
- Solid foundation in Psychology
Certification
- QPR Suicide Prevention Training - University System of Georgia
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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