Patrick Kozlowski
Rosemont,IL
Summary
Passionate and skilled hospitality leader with extensive experience in crafting innovative cocktails and delivering exceptional guest experiences in high-energy restaurant environments. Adept at building customer loyalty through personalized service and creative mixology, with a proven ability to thrive in fast-paced settings. Complemented by recruitment experience, bringing strong relationship-building and adaptability, eager to return to bartending and serving.
Overview
9
9
years of professional experience
Work History
General Manager
Wingstop
09.2024 - Current
- Oversee restaurant operations, ensuring seamless service and high customer satisfaction in a fast-paced environment.
- Train staff in customer engagement and service excellence, enhancing guest experiences and loyalty.
- Implement efficient workflows to maintain service standards during peak hours, improving operational flow.
- Engage directly with customers to address needs and resolve issues, fostering a welcoming atmosphere.
- Collaborate with team to execute promotional initiatives, boosting customer turnout and engagement.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
Bartender (with Bar Management Duties)
Hala Kahiki Lounge
01.2023 - 09.2024
- Crafted innovative tiki-inspired cocktails, blending classic recipes with modern mixology to elevate guest experiences.
- Delivered personalized drink recommendations and bespoke cocktails, cultivating a loyal customer base and earning 5-star reviews.
- Collaborated with guests to create custom drinks tailored to their tastes, driving repeat visits and engagement.
- Experimented with seasonal ingredients and flavor pairings, refreshing the menu to boost signature drink sales.
- Maintained a clean, efficient bar station, ensuring compliance with health and safety standards while mentoring peers in mixology.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
Technical Sourcer (Contract)
Electronic Arts (EA)
07.2022 - 07.2023
- Sourced technical talent using LinkedIn Recruiter GitHub and X-ray searches, connecting candidates with specialized roles.
- Built relationships with hiring managers to understand role requirements, ensuring high-quality candidate matches.
- Engaged passive candidates via social media, expanding talent pools for niche positions.
- Supported DEI initiatives, delivering diverse candidate pipelines for inclusive hiring.
- Provided detailed reports on sourcing activities, tracking key performance metrics to evaluate success and inform future strategies.
- Identified high-quality candidates through targeted research and proactive networking.
Central Sourcing Recruiter (Contract)
Amazon Web Services
10.2021 - 07.2022
- Developed candidate pipelines for technical roles using Linkedin Recruiter, Beamery and Seekout, streamlining hiring processes.
- Collaborated with stakeholders to align sourcing with organizational goals, enhancing candidate fit.
- Mentored recruiters on sourcing techniques, fostering a collaborative team environment.
- Researched new sourcing channels, strengthening recruitment strategies.
- Promoted diversity hiring through targeted outreach, supporting inclusive recruitment goals.
- Collaborated with internal teams to develop accurate job descriptions, setting clear expectations for prospective candidates.
Account Manager/Technical Recruiter
Oxford Global Resources
08.2020 - 05.2021
- Recruited engineering and IT professionals using Bullhorn, matching candidates to client needs.
- Built client relationships to secure consulting contracts, driving account growth.
- Streamlined candidate vetting, ensuring efficient placements for technical roles.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
Account Executive
Marcus Evans Group
07.2019 - 06.2020
- Generated business through 100+ daily cold calls, securing C-suite clients.
- Conducted regular check-ins with existing clients to assess their needs and identify upselling opportunities.
- Managed sales cycles, delivering solutions to meet client needs.
- Negotiated contracts successfully, securing favorable terms for both the company and clients.
- Delivered informative presentations to potential clients, showcasing the unique value of services offered.
Accounting Associate
Redwood Logistics
01.2019 - 07.2019
- Supported month-end close processes, ensuring accurate financial reporting.
- Automated Excel processes, reducing reconciliation time and improving efficiency.
- Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.
Server
Edelweiss Restaurant
03.2016 - 12.2018
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Education
Bachelor of Science - Accounting
Northeastern Illinois University
Chicago, IL01.2018
Skills
- Mixology & Beverage Innovation
- Customer Engagement & Service Excellence
- High-Volume Bartending & Serving
- Talent Sourcing & Recruitment
- Data Analysis & Process Optimization
- Relationship Building & Team Collaboration
- Leadership and team building
- Problem resolution
Timeline
General Manager
Wingstop
09.2024 - Current
Bartender (with Bar Management Duties)
Hala Kahiki Lounge
01.2023 - 09.2024
Technical Sourcer (Contract)
Electronic Arts (EA)
07.2022 - 07.2023
Central Sourcing Recruiter (Contract)
Amazon Web Services
10.2021 - 07.2022
Account Manager/Technical Recruiter
Oxford Global Resources
08.2020 - 05.2021
Account Executive
Marcus Evans Group
07.2019 - 06.2020
Accounting Associate
Redwood Logistics
01.2019 - 07.2019
Server
Edelweiss Restaurant
03.2016 - 12.2018
Bachelor of Science - Accounting
Northeastern Illinois University