Patrick Kuhn
Indianapolis,Indiana
Summary
Dedicated Executive Administrator with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills. Detail-oriented administrative professional with superb people-skills and public relations experience. Business-savvy with excellent decision-making skills.
Overview
6
6
years of professional experience
Work History
Senior Executive Assistant
Ascension Consumer Experience (CX)
01.2019 - Current
- Working with Senior Director of Physical Environments on improving hospitals, inpatient/outpatient facilities and all waiting rooms for Ascension locations
- Proficient in G Suite (Sheets, Docs, Slides, etc.)
- Creating and organizing high level documents
- Presentation skills in large scale meetings
- Know Wait, No Wait Initiative
- Work with Ascension Studio to help patients better understand their wait times and reduce their wait
- Improving inpatient dining using best practice methods and new technology
- Collaborate with vendor on what we want our patients to see
- Providing expected delivery times using our room TVs
- Worked directly under CEO for 6+ months
- FUN Committee Lead
- Selected by CEO to lead team of 15 to bring fun, connecting initiatives to all CX associates.
Program Manager
Care Continuity
06.2018 - 01.2019
- Managed and trained Emergency Department Concierges to assist in follow-up appointments
- Maintained relationships with doctors offices and hospitals
- Auditing and reviewing all data input into by concierges
- Main point of contact for all hospitals, clinics, offices, and employees in Indiana market
- Maintained 70% patient touch rate at each of 6 major St. Vincent Emergency Departments in Indiana.
Education
Bachelor of Arts in Psychology -
Ball State University
Muncie, IN05.2016
Skills
- Business Administration
- Staff Management
- Document Preparation
- Research abilities
Timeline
Senior Executive Assistant
Ascension Consumer Experience (CX)
01.2019 - Current
Program Manager
Care Continuity
06.2018 - 01.2019
Bachelor of Arts in Psychology -
Ball State University
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