Summary
Overview
Work History
Education
Skills
Roles And Responsibilities
Timeline
Generic

Patrick Lacy

Paragould,Arkansas

Summary

Administrative leader offering experience prioritizing and delegating administrative tasks to drive goal achievement. Proficient in schedule coordination, resource allocation, and office supply inventory management. Dedicated to training and mentoring top talent while cultivating a productive work culture.

Overview

11
11
years of professional experience

Work History

Operations Assistant Manager

Seaton Publishing
08.2023 - 07.2024
  • Solved problems timely and effectively, ensuring customer satisfaction.
  • Managed day-to-day department operations with effective workflow coordination.
  • Assisted operations manager with planning of routine operations and special projects.
  • Collaborated with other departments to foster smooth operation of daily processes.
  • Prepared and delivered operational performance reports to inform management.
  • Managed legal advertising, national advertising, and marketing.

Outbound Classifieds Sales Manager

Swift Communications
08.2017 - 02.2023
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Increased sales revenue by developing and implementing effective sales strategies.
  • Led successful sales team by providing motivational coaching and performance-based incentives.
  • Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
  • Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
  • Provided ongoing training and mentorship for junior sales staff, fostering professional development and career growth.

Manager

Blackjack Pizza
07.2013 - 08.2017
  • Maintaining daily operations, overseeing staff of upwards of 20 employees, and resolving employee conflicts.

Education

Bachelor of the Arts in Applied Sociology -

University of Northern Colorado at Greeley
Greeley, CO
05.2015

Skills

  • Strong written and verbal communication
  • Professional customer support with real world application
  • Ability to take on a leadership role
  • Project Coordination
  • Hiring and Training
  • Ability to work under deadlines
  • Identify and improve upon existing systems and methods
  • Management experience
  • Ability and flexibility to work remotely
  • Positive Attitude
  • Attention to Detail
  • Professional and Friendly

Roles And Responsibilities

  • Work with sales representatives to book and place ads on their behalf.
  • Receive and apply payment directly from customers.
  • Oversee and run projects.
  • Communicate with 3rd party vendors.
  • Design and implement systems and strategies for effective daily operation.
  • Oversee the daily operations of the outbound classifieds sales team.
  • Oversee the legal department.
  • Conduct weekly meetings with sales representatives to analyze performance.
  • Provide support to all sales reps in regards to software, processes, and methodology.
  • Test, record, and submit any errors or bugs in software used in the sales process.
  • Conduct meetings with SaaS providers to address errors or bugs in software.
  • Oversee the daily digital sales of the classified sales team.
  • Perform one-on-one meetings with staff members.
  • Oversee digital based projects.
  • Work to develop creative ideas to generate revenue and profit.
  • Provide support and assistance for the legal department as needed.
  • Grow Revenue from national advertisers through the sale of Run of Paper ads and inserts.
  • Verify the accuracy of customer insertion orders.
  • Coordinate with warehouse and insert team.
  • Maintain positive relationships with advertising agencies.
  • Identify and fulfill customers' classified advertising needs and provide them with advertising opportunities to satisfy their business needs.
  • Sell employment display and line ads as well as ads to real estate companies and agents.
  • Manage events.
  • Oversee weekly production of the real estate section of the Greeley Tribune.

Timeline

Operations Assistant Manager

Seaton Publishing
08.2023 - 07.2024

Outbound Classifieds Sales Manager

Swift Communications
08.2017 - 02.2023

Manager

Blackjack Pizza
07.2013 - 08.2017

Bachelor of the Arts in Applied Sociology -

University of Northern Colorado at Greeley
Patrick Lacy