Patrick Lebrun
Davenport,FL
Summary
Results-oriented professional with 20+ years in the hospitality industry, specializing in operations management customer services, product integrations, resource allocation and client relations. Proven history of leading the event utilities team by managing schedules, employees, hiring and training new employees. Develop and implement new strategies to increase employee engagement and productivity.
Overview
23
23
years of professional experience
Work History
Event Utilities Assistant Supervisor
Orange County Convention Center
01.2017 - Current
- Managing overall show management billing for 50+ events.
- Controlling the Day-to-day activities for events, handling employee complaints and personal matters.
- Aids with yearly budget forecasting and equipment buying.
- Facilitate development and implementation of Event Utilities Standard Operating Procedures.
- Interfaces with sub-contractors, vendors for equipment needs for the section.
- Works with IS to develop technical reports and statistical analysis relevant to Event Utilities operations.
- Track workforce usage to ensure proper coverage of events.
- Monitors event related to capital improvement projects.
- Delivers leadership in cross-functional team projects, and Momentus task force.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Event Security Liaison Coordinator
Orange County Convention Center
01.2012 - 01.2017
- Prepares and monitors event security plans for upcoming events
- Enforce safety measures, policies, and provide day-to-day support to contract security providers
- Forges relationships with suppliers and security providers
- Performs comprehensive risk assessment based on data collected from show organizer
- Works as a liaison between internal and external clienteles to resolve security and customer services inquiries
- Provided data entry, billing, invoicing, and onsite problems solving
- Provides recommendations and insight into industry with the best security practices to show management
- Delivers leadership in cross-functional team security projects, EBMS task force, I Track
- Develop training materials to support standard operational procedures
- Oversee presentations and security briefings to clients and senior management staff
Exhibitor Services Coordinator
Orange County Convention Center
01.2002 - 01.2012
- Functioned as a liaison between the Convention Center and exhibitors, clients, and other customers from pre-show planning to show close-out
- Provided data entry, billing, invoicing, and onsite problems solving
- Managed delivery confirmations and on time delivery of services
- Provided close cooperation with Internal Customers to ensure customer care and early involvement
- Coordinated scheduling to ensure proper service desk coverage for onsite events
- Aided in managing and executing the parking/toll booth operations plans
- Customized show web link to help with the online ordering process
- Processed electrical orders and generated work orders for electrical labor
- Reviewed and audited electrical orders against floor plans, ensuring their accuracy
- Provided pre-show and show site customer service support for exhibitor clients
- Ensured show correct information and guaranteed delivery of all contracted services
- Organized and provided oversight for exhibitor telemarketing efforts
Education
Bachelor of Science - Technical Management
DeVry University
FloridaSkills
- Interpersonal
- Communication
- Issue resolution
- Team building
- Records management
- Training and mentoring
- Budget tracking
- Safety and compliance
- Employee motivation
- Process updates
Timeline
Event Utilities Assistant Supervisor
Orange County Convention Center
01.2017 - Current
Event Security Liaison Coordinator
Orange County Convention Center
01.2012 - 01.2017
Exhibitor Services Coordinator
Orange County Convention Center
01.2002 - 01.2012
Bachelor of Science - Technical Management
DeVry University
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