Patrick Lloyd Xanthos
Round Rock,TX
Summary
Accomplished General Manager skilled in team leadership and operational efficiency. Successfully managed inventory and staffing, ensuring high standards in service delivery and compliance, leading to enhanced customer retention and business outcomes.
Overview
6
6
years of professional experience
Work History
General Manager
Mac Pizza Management
Round Rock, TX
02.2023 - 03.2026
- Managed all aspects of daily business operations, including staffing, scheduling, inventory control, customer service, and sales.
- Guided management and supervisory staff, led meetings, and trained side by side to promote smooth operations.
- Analyzed financial reports to identify opportunities for cost reduction.
- Ensured compliance with health, safety, and corporate standards, regularly achieving 4 out of 5 stars on corporate assessment
- Resolved customer complaints quickly while maintaining high-quality standards of service delivery.
- Mitigated business risks by working closely with the team and assessing performance.
Shift and Assistant Manager
Mac Pizza Management
Round Rock, TX
10.2021 - 02.2023
- Trained new employees on customer service and operational procedures to enhance team efficiency.
- Assisted in inventory management, ensuring optimal stock levels and minimizing waste.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Reviewed completed work for consistency, quality, and conformance to maintain high standards.
Dominos Delivery Driver
Mac Pizza Management
Bryan, Texas
04.2020 - 10.2021
- Coordinated with kitchen staff to streamline order preparation and dispatch.
- Organized and optimized delivery routes in designated areas to enhance delivery efficiency.
Education
Bachelor of Science - International Studies - Communication/Media
Texas A&M University
College Station, TXBachelor of Science - Information Technology Management
Western Governors University
Salt Lake City, UT06-2026
Skills
- Customer relationship management
- Inventory management
- Operational efficiency
- Risk mitigation
- Customer retention
- Team leadership
- Problem solving
- Conflict resolution
Timeline
General Manager
Mac Pizza Management
02.2023 - 03.2026
Shift and Assistant Manager
Mac Pizza Management
10.2021 - 02.2023
Dominos Delivery Driver
Mac Pizza Management
04.2020 - 10.2021
Bachelor of Science - International Studies - Communication/Media
Texas A&M University
Bachelor of Science - Information Technology Management
Western Governors University