Patrick Lorian
Waipahu,HI
Summary
Dedicated professional with over 25 years of exemplary customer service. Effective communicator with a history of success in high-volume environments. Service-oriented with excellent organization, task-management and leadership skills. Great at prioritizing tasks and resolving issues with a calm demeanor while delivering the Aloha spirit.
Overview
24
24
years of professional experience
Work History
Service Drive Manager
Mercedes Benz of Honolulu
08.2019 - Current
- Ensure the efficient flow of vehicles through the service lane, minimizing wait times and maximizing productivity.
- Oversee team with a variety of responsibilities such as service valets, alternate transportation, and wash bay.
- Train and mentor team members, fostering a collaborative and high-performing team.
- Address customer inquiries and concerns, ensuring a positive experience.
Bellman
Four Seasons Resort
03.2019 - 08.2019
- Welcome guests warmly as they arrive and depart the hotel.
- Assist guests with their luggage to and from their rooms and cars.
- Manage daily bag pulls, ensuring luggage is correctly labeled and stored.
- Coordinate luggage pickup and drop off, assisting shuttle drivers as needed.
- Offer guests information and directions about local tours, adventures, restaurants, and other points of interest.
Valet Attendant
Prestige Valet (Velocity Honolulu)
06.2018 - 07.2019
- Safely park guests’ vehicles in designated areas, following all traffic laws and safety guidelines.
- Quickly and efficiently retrieve vehicles when guests are ready to leave.
- Answer guests’ questions about local attractions, hotel amenities, and other services.
- Handle all vehicles, especially luxury ones, with care to ensure they remain in pristine condition.
Private Dining Server
Aulani, A Disney Resort & Spa
06.2016 - 05.2018
- Accurately prepare meal orders as requested by guests.
- Help chefs and cooks in preparing meal orders.
- Deliver meals to guests’ rooms and provide in-room dining service.
- Provide excellent customer service by answering questions and offering recommendations about the resort.
- Collect dishes from guests as needed.
- Assist in cleaning the private dining area, restocking items, and setting up the next shift for success.
Bell Captain
Aulani, A Disney Resort & Spa
- Lead bell crew, schedule breaks, manage tip distribution, and resolve issues as they arise.
- Handle necessary paperwork for daily bag pulls, charges, and porterage.
- Address any issues with luggage deliveries and lost luggage.
- Train new bellmen to ensure they understand their duties and provide excellent service.
Bellman
Aulani, A Disney Resort & Spa
08.2011 - 05.2016
- Welcome guests warmly as they arrive and depart the hotel.
- Assist guests with their luggage to and from their rooms and cars.
- Manage daily bag pulls, ensuring luggage is correctly labeled and stored.
- Coordinate luggage pickup and drop off, assisting shuttle drivers as needed.
- Offer guests information and directions about local tours, adventures, restaurants, and other points of interest.
Bell Captain
Ala Moana Hotel
- Receive luggage from tour trucks, mark and tag luggage with name and room number for delivery.
- Complete necessary paperwork for daily bag pulls, charges, and porterage.
- Address any discrepancies with luggage deliveries and lost luggage.
Bellman
Ala Moana Hotel
11.2002 - 07.2011
- Welcome guests warmly as they arrive and depart the hotel.
- Assist guests with their luggage to and from their rooms and cars.
- Manage daily bag pulls, ensuring luggage is correctly labeled and stored.
- Coordinate luggage pickup and drop off, assisting shuttle drivers as needed.
- Offer guests information and directions about local tours, adventures, restaurants, and other points of interest.
Valet Attendant
Ala Moana Hotel
08.2000 - 11.2002
- Welcome guests warmly as they arrive at the hotel.
- Safely park and retrieve vehicles for guests and other patrons of the hotel.
- Help guests with general questions and inquiries, providing excellent customer service.
Education
Aiea High School
Skills
- Dependability
- Hotel operations
- Complaint Handling
- Guest Services
- Tourism Knowledge
- Training and mentoring
- Professional Appearance
- Customer service excellence
- Problem-Solving
- Excellent Communication
- Attention to Detail
- Multitasking Abilities
Awards
- Ala Moana Hotel - Employee of the Quarter, 04/01/08
References
Available upon request.
Timeline
Service Drive Manager
Mercedes Benz of Honolulu
08.2019 - Current
Bellman
Four Seasons Resort
03.2019 - 08.2019
Valet Attendant
Prestige Valet (Velocity Honolulu)
06.2018 - 07.2019
Private Dining Server
Aulani, A Disney Resort & Spa
06.2016 - 05.2018
Bellman
Aulani, A Disney Resort & Spa
08.2011 - 05.2016
Bellman
Ala Moana Hotel
11.2002 - 07.2011
Valet Attendant
Ala Moana Hotel
08.2000 - 11.2002
Bell Captain
Aulani, A Disney Resort & Spa
Bell Captain
Ala Moana Hotel
Aiea High School
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