Summary
Overview
Work History
Education
Skills
Timeline
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Patrick Macdonald

Patrick Macdonald

Kawkawlin,MICHIGAN

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Motivated to learn, grow and excel.

Overview

11
11
years of professional experience

Work History

ParTech Lead Analyst

Morley Companies
Saginaw, MI
02.2020 - Current
  • Researched vehicles and parts via physical catalogs and electronic means.
  • Trained and mentored junior employees on processes, best practices and performance strategies.
  • Assisted dealers in finding appropriate parts promptly.
  • Recognized for perfect customer satisfaction survey scores.
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.

ParTech Analyst

Morley Companies
Saginaw, MI
06.2017 - 02.2020
  • Provided primary customer support to internal and external customers.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered 30 to 50 dealer telephone calls promptly to avoid on-hold wait times.

Parts Advisor

Thelen Volkswagen
Bay City, MI
12.2011 - 06.2017
  • Reached out to vendors outside usual network to find parts not available from traditional sources.
  • Inspected parts for defects, removing damaged parts and replacing with new ones.
  • Ordered parts from various distributors to fulfill demands.
  • Organized parts storage and stocked inventory according to established guidelines.
  • Researched vehicles and parts via physical catalogs and electronic means.
  • Completed sales and service documentation for customer and business records and provided receipts of purchase.
  • Assisted customers in finding appropriate parts promptly.

Education

Education

Saginaw Valley State University
Bay City, MI

Chemical Technology/Technician

Delta College
Bay City, MI

High School Diploma -

Valley Lutheran High School
Saginaw, MI
06.1986

Skills

  • Data analysis
  • Performance Optimization
  • Teamwork and Collaboration
  • Inbound and Outbound Calling
  • Technical Support
  • Creative problem solving

Timeline

ParTech Lead Analyst

Morley Companies
02.2020 - Current

ParTech Analyst

Morley Companies
06.2017 - 02.2020

Parts Advisor

Thelen Volkswagen
12.2011 - 06.2017

Education

Saginaw Valley State University

Chemical Technology/Technician

Delta College

High School Diploma -

Valley Lutheran High School

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Patrick Macdonald