Patrick Roger MacIsaac
Chapel Hill,NC
Summary
Highly motivated with background in retail sales, skilled in customer service and product knowledge. Demonstrated ability to achieve sales targets through effective communication and understanding of customer needs. Known for problem-solving abilities and creating positive shopping experiences that increase customer loyalty. Well-versed in customer satisfaction, inventory management, and sales strategy development. Excel at communication, problem-solving, and adaptability, ensuring exceptional customer experiences and team collaboration.
Overview
28
28
years of professional experience
Work History
Lead Budtender
Revolution Smoke and Vape
Raleigh, North Carolina
08.2024 - 02.2025
- Lead in sales and margins from my first day to my last.
- Recommended, selected, and located merchandise based on customer desires.
- Drove repeat business through local grass roots networking and loyalty program.
- Identified opportunities for cross-selling additional items based on customer preferences or purchase history information provided by POS system.
- Educated customers on effects, medical benefits and overall experience of using cannabis products.
- Discussed strains, qualities and effects of marijuana for medicinal and recreational needs.
Sales Consultant
Jonathan Waters Agency, LLC
Montgomery, AL
08.2022 - 08.2024
- Generated leads through cold calling, networking, and referrals.
- Landed new customer accounts through consistent combination of perseverance, dedicated cold calling, and exceptional service.
- Boosted client satisfaction ratings by offering proactive resolution ideas while driving actionable responses to questions, concerns or challenges.
- Developed and maintained relationships with new and existing clients to increase sales revenue.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
SEO Content Writer
Flatline Designs, LLC
Albuquerque, NM
02.2013 - 11.2020
- Edited and proofread content to verify proper grammar, quality and consistency with AP style.
- Built high-ranking backlinks for growing e-commerce businesses through quality, SEO-driven articles.
- Crafted persuasive sales copy to support product launches and promotional campaigns.
- Created SEO-friendly content for websites and blogs, optimizing titles, descriptions, and keywords.
- Wrote original keyword-rich content following branding and SEO best practices.
Insurance Agent
Jacob Leake Agency, LLC
Birmingham, AL
05.2019 - 12.2019
- Responded quickly and accurately to inquiries from clients regarding their coverage plans.
- Monitored clients' insurance coverages to ensure changing needs were met.
- Achieved repeat business and referrals through personalized services.
- Developed and implemented comprehensive insurance plans for clients according to their individual needs..
- Conducted telephone appointments with prospective clients to build rapport and sell insurance services.
Herbicide Applicator
Flowerwood Nursery Inc.
Loxley, AL
05.2013 - 12.2013
- Recorded field data including weather conditions, chemical used, rates of application, method of application, location treated.
- Conducted regular equipment inspections, performing routine maintenance and minor repair work and escalating major issues to supervisor.
- Calculated accurate measurements of pesticide and herbicide mixtures based on specific crop needs.
- Applied pesticides and other chemicals to prevent growth of weeds and eliminate bugs and other pests.
- Assessed pest damage levels and determined appropriate course of action for control measures.
Installation Technician
Heroman Services Plan Company
Pensacola, FL
01.2010 - 12.2012
- Assisted in training other technicians on best practices for installation procedures.
- Resolved customer complaints related to installation issues in a timely manner.
- Repaired equipment with new parts and replaced inoperable items.
- Fostered positive relationships with customers, providing advice and support on technical queries.
- Managed inventory of tools and equipment, ensuring availability for scheduled installations.
- Maintained detailed installation records and documentation for future reference and compliance.
Assistant Manager
Alltel Wireless
Montgomery, AL
06.2007 - 12.2009
- Managed customer service inquiries and complaints in a timely manner.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Recruited and trained new employees to meet job requirements.
Head Gardener
Mobile Botanical Gardens
Mobile, AL
05.2006 - 05.2007
- Maintained or repaired tools or equipment for safety and longevity.
- Fertilized, cultivated, and weeded soil to deliver steady supply of nutrients to plants.
- Monitored plant health, diagnosing issues and applying treatments to prevent disease and pests.
- Watered plants and performed minor irrigation repair and adjustments.
- Implemented water-conservation practices, including drought-resistant plants and rainwater harvesting.
- Monitored irrigation systems to ensure efficient use of water resources.
- Applied fertilizers, pesticides, and herbicides following safety protocols to promote plant health and control pests.
- Maintained and monitored the health of all plants, trees, shrubs, flowers and grasses in the garden.
Grower
Bonnie Plant Farm
Union Springs, AL
11.2004 - 06.2006
- Maintained accurate records of crop production activities such as seed types, fertilizer applications, irrigation schedules and weather conditions.
- Operated tractors, tractor-drawn machinery and self-propelled machinery to harvest crops.
- Identified plants, pests, and weeds to determine selection and application of pesticides and fertilizers.
- Conducted regular inspections of fields to identify pests or diseases, weeds or other problems that could affect crop yields.
- Mixed and sprayed fertilizers, herbicides and insecticides onto grass, shrubs and trees.
- Regulated greenhouse conditions and indoor and outdoor irrigation systems.
Development Director
LWT|KBK New Media, LLC
Montgomery, AL
12.2000 - 06.2004
- Established new accounts and serviced existing accounts maintaining professional relationships.
- Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
- Met with sales and design departments to determine project road maps and create unique products to drive profitability and champion brand.
- Established relationships with key clients, while maintaining existing customer base.
- Identified and developed new markets for products or services.
- Was the single point of contact between clients and thedesign team.
- Increased sales by over 400% during 3-year tenure.
Clinical Coordinator
The Lightyhouse of Tallapoosa County, LLC
Alexander City, AL
11.1996 - 11.2000
- Conducted regular staff meetings to discuss clinical updates, challenges, and strategies for improvement.
- Improve policies and procedures through development, implementation, revision and evaluation of new protocols.
- Maintained detailed records of patient progress and outcomes.
- Participated in the development and review of clinical policies and procedures.
- Facilitated communication between patients, family members, physicians, other healthcare providers, insurance companies.
- Facilitated communication between patients, families, and healthcare professionals.
- Coordinated work activities and scheduling of medical, nursing and physical plant staff.
Education
Bachelor of Science - History
Auburn University At Mongomery
Montgomery, AL06-1995
Skills
- Sales proficiency
- Strong work ethic
- Product display creation
- Staff training and development
- Customer service expertise
- Cash handling experience
- POS system operation
- Edibles upselling
- Loss prevention
- Product knowledge expertise
- Verbal and written communication
- Staff management
- Relationship building
- Customer relationship management (CRM)
- Conflict resolution
- Budget control
- Sales management
Timeline
Lead Budtender
Revolution Smoke and Vape
08.2024 - 02.2025
Sales Consultant
Jonathan Waters Agency, LLC
08.2022 - 08.2024
Insurance Agent
Jacob Leake Agency, LLC
05.2019 - 12.2019
Herbicide Applicator
Flowerwood Nursery Inc.
05.2013 - 12.2013
SEO Content Writer
Flatline Designs, LLC
02.2013 - 11.2020
Installation Technician
Heroman Services Plan Company
01.2010 - 12.2012
Assistant Manager
Alltel Wireless
06.2007 - 12.2009
Head Gardener
Mobile Botanical Gardens
05.2006 - 05.2007
Grower
Bonnie Plant Farm
11.2004 - 06.2006
Development Director
LWT|KBK New Media, LLC
12.2000 - 06.2004
Clinical Coordinator
The Lightyhouse of Tallapoosa County, LLC
11.1996 - 11.2000
Bachelor of Science - History
Auburn University At Mongomery
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