Summary
Overview
Work History
Education
Skills
Timeline
StoreManager

Patrick Roger MacIsaac

Chapel Hill,NC

Summary

Dynamic retail sales professional with proven expertise in customer service and product knowledge. Skilled at achieving sales targets through effective communication and strategic sales techniques. Known for increasing customer loyalty through problem-solving and creating positive shopping experiences. Committed to delivering exceptional customer satisfaction and team collaboration.

Overview

21
21
years of professional experience

Work History

Sales Consultant

Jonathan Waters Agency, LLC
Montgomery, AL
08.2022 - Current
  • Generated leads through cold calling, networking, and referrals.
  • Landed new customer accounts through consistent combination of perseverance, dedicated cold calling, and exceptional service.
  • Boosted client satisfaction ratings by offering proactive resolution ideas while driving actionable responses to questions, concerns or challenges.
  • Developed and maintained relationships with new and existing clients to increase sales revenue.
  • Developed customized sales techniques to successfully sell and upsell services to new and existing clients.

Lead Budtender

Revolution Smoke and Vape
Raleigh, North Carolina
08.2024 - 02.2025
  • Lead in sales and margins from my first day to my last.
  • Recommended, selected, and located merchandise based on customer desires.
  • Drove repeat business through local grass roots networking and loyalty program.
  • Identified opportunities for cross-selling additional items based on customer preferences or purchase history information provided by POS system.
  • Educated customers on effects, medical benefits and overall experience of using cannabis products.
  • Discussed strains, qualities and effects of marijuana for medicinal and recreational needs.

SEO Content Writer

Flatline Designs, LLC
Albuquerque, NM
02.2013 - 11.2020
  • Edited and proofread content to verify proper grammar, quality and consistency with AP style.
  • Built high-ranking backlinks for growing e-commerce businesses through quality, SEO-driven articles.
  • Crafted persuasive sales copy to support product launches and promotional campaigns.
  • Created SEO-friendly content for websites and blogs, optimizing titles, descriptions, and keywords.
  • Wrote original keyword-rich content following branding and SEO best practices.

Insurance Agent

Jacob Leake Agency, LLC
Birmingham, AL
05.2019 - 12.2019
  • Responded quickly and accurately to inquiries from clients regarding their coverage plans.
  • Monitored clients' insurance coverages to ensure changing needs were met.
  • Achieved repeat business and referrals through personalized services.
  • Developed and implemented comprehensive insurance plans for clients according to their individual needs..
  • Conducted telephone appointments with prospective clients to build rapport and sell insurance services.

Herbicide Applicator

Flowerwood Nursery Inc.
Loxley, AL
05.2013 - 12.2013
  • Recorded field data including weather conditions, chemical used, rates of application, method of application, location treated.
  • Conducted regular equipment inspections, performing routine maintenance and minor repair work and escalating major issues to supervisor.
  • Calculated accurate measurements of pesticide and herbicide mixtures based on specific crop needs.
  • Applied pesticides and other chemicals to prevent growth of weeds and eliminate bugs and other pests.
  • Assessed pest damage levels and determined appropriate course of action for control measures.

Installation Technician

Heroman Services Plant Company
Pensacola, FL
01.2010 - 12.2012
  • Assisted in training other technicians on best practices for installation procedures.
  • Resolved customer complaints related to installation issues in a timely manner.
  • Repaired equipment with new parts and replaced inoperable items.
  • Fostered positive relationships with customers, providing advice and support on technical queries.
  • Managed inventory of tools and equipment, ensuring availability for scheduled installations.
  • Maintained detailed installation records and documentation for future reference and compliance.

Assistant Manager

Alltel Wireless
Montgomery, AL
06.2007 - 12.2009
  • Managed customer service inquiries and complaints in a timely manner.
  • Planned and led team meetings to review business results and communicate new and ongoing priorities.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Recruited and trained new employees to meet job requirements.

Head Gardener

Mobile Botanical Gardens
Mobile, AL
05.2006 - 05.2007
  • Maintained or repaired tools or equipment for safety and longevity.
  • Fertilized, cultivated, and weeded soil to deliver steady supply of nutrients to plants.
  • Monitored plant health, diagnosing issues and applying treatments to prevent disease and pests.
  • Watered plants and performed minor irrigation repair and adjustments.
  • Implemented water-conservation practices, including drought-resistant plants and rainwater harvesting.
  • Monitored irrigation systems to ensure efficient use of water resources.
  • Applied fertilizers, pesticides, and herbicides following safety protocols to promote plant health and control pests.
  • Maintained and monitored the health of all plants, trees, shrubs, flowers and grasses in the garden.

Grower

Bonnie Plant Farm
Union Springs, AL
11.2004 - 06.2006
  • Maintained accurate records of crop production activities such as seed types, fertilizer applications, irrigation schedules and weather conditions.
  • Operated tractors, tractor-drawn machinery and self-propelled machinery to harvest crops.
  • Identified plants, pests, and weeds to determine selection and application of pesticides and fertilizers.
  • Conducted regular inspections of fields to identify pests or diseases, weeds or other problems that could affect crop yields.
  • Mixed and sprayed fertilizers, herbicides and insecticides onto grass, shrubs and trees.
  • Regulated greenhouse conditions and indoor and outdoor irrigation systems.

Education

Bachelor of Science - History

Auburn University At Mongomery
Montgomery, AL
06-1995

Skills

  • Sales proficiency
  • Strong work ethic
  • Product display creation
  • Staff training and development
  • Customer service expertise
  • Cash handling experience
  • POS system operation
  • Edibles upselling
  • Loss prevention
  • Product knowledge expertise
  • Verbal and written communication
  • Staff management
  • Relationship building
  • Customer relationship management (CRM)
  • Conflict resolution
  • Budget control
  • Sales management

Timeline

Lead Budtender

Revolution Smoke and Vape
08.2024 - 02.2025

Sales Consultant

Jonathan Waters Agency, LLC
08.2022 - Current

Insurance Agent

Jacob Leake Agency, LLC
05.2019 - 12.2019

Herbicide Applicator

Flowerwood Nursery Inc.
05.2013 - 12.2013

SEO Content Writer

Flatline Designs, LLC
02.2013 - 11.2020

Installation Technician

Heroman Services Plant Company
01.2010 - 12.2012

Assistant Manager

Alltel Wireless
06.2007 - 12.2009

Head Gardener

Mobile Botanical Gardens
05.2006 - 05.2007

Grower

Bonnie Plant Farm
11.2004 - 06.2006

Bachelor of Science - History

Auburn University At Mongomery

Similar Profiles

CREATE PROFILE
Patrick Roger MacIsaac