Patrick Manon
West Des Moines,IA
Summary
Self-motivated Lead Customer Service Representative recognized for multitasking numerous requests to handle direct and escalated customer requirements. Excellent research, communication and problem-solving abilities. Well-versed in sales, service and conflict resolution.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Lead
Walgreens
Clive, IA
03.2022 - 03.2024
- Handled customer inquiries and complaints in a professional manner.
- Resolved escalated issues from team members or customers in an efficient manner.
- Provided expertise on product knowledge, services, policies and procedures to customers.
- Ensured compliance with company policies and regulations related to customer service operations.
- Trained new team members on proper service methods and evaluated service delivery using quality assurance program.
- Coached, monitored and motivated new agents to boost performance and enhance job knowledge.
Customer Service Representative
Walgreens
Clive, IA
12.2018 - 03.2022
- Provided exceptional customer service to ensure customer satisfaction.
- Identified opportunities for upselling additional products or services based on customer needs.
- Developed strong relationships with customers by providing personalized assistance and support.
- Answered customer inquiries and provided accurate information regarding products and services.
- Maintained a high level of professionalism when dealing with difficult customers.
Education
High School Diploma -
Valley High School
West Des Moines, IA05-2018
Some College (No Degree) - Business Administration
Des Moines Area Community College
Ankeny, IASkills
- Customer service excellence
- Customer Complaint Resolution
- Shift Management
- Team training and development
- Administrative duties
- Customer Relations
- Cash Handling
- Inventory Control
Affiliations
- Volunteer work with my father when he worked for the city of West Des Moines. I would assist with raising and lowering the flag at the police department when the state requested this. I would assist with setting up and tearing down table, chairs and other office materials for group meetings. Lastly, I assist my neighbors with snow removal during the winter months and assist with lawn maintenance during the summer.
Certification
- Certificate of Registration for Iowa Board of Pharmacy
- Iowa Drivers License. Active until 10/2027 with no violations
References
References available upon request.
Timeline
Customer Service Lead
Walgreens
03.2022 - 03.2024
Customer Service Representative
Walgreens
12.2018 - 03.2022
High School Diploma -
Valley High School
Some College (No Degree) - Business Administration
Des Moines Area Community College
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