Patrick McCarthy
Woodstock,GA
Summary
Customer service oriented Claims Professional.
- Skilled at investigating, evaluating and estimating all types of physical auto damage
- Adept in all aspects of estimating and assessing damage in Mitchell, Audatex and CCC One
- Have taught all phases of estimating as an I-CAR instructor
- Organized and detail-oriented, dedicated to improving efficiency and productivity through continuous process improvement.
- Previously trained in Bloomington, Il as a Select Service Reinspector
- Oversaw and coached over 23 direct repair shops for several years before joining Catastrophe Services (Now AWC)
- Worked closely with Team Managers and shop managers/owners to drive shop performance and insure adherence of Select Service Agreement
- Tracked, reviewed and discussed shop performance and communicated feedback to assist in process improvement and the customer experience
Overview
26
26
years of professional experience
1
1
Certification
Work History
Claims Professional
State Farm Insurance Inc
Nationwide
06.1998 - Current
- Recruited by State Farm in the mid 1990's, where I was managing at a large dealership and overseeing the State Farm DRP called Select Service
- Estimated and adjusted All types of physical auto damages including: collision, fire, theft recovery, storm damage, total losses, etc...
- Trained in Bloomington, Il for Select Service Reinspector role and joined that position in 2006
- Worked directly with repair facilities and management in all aspects of the Select Service Program
- Became Catastrophe Adjuster in 2011
- Traveled the country and built relationships with all types of repair facilities
- Verified insurance coverage, reviewed policies and determined fair amount for settlement.
- Worked directly with customers and shops in determining and explaining related and unrelated damage.
- Prepared thorough and accurate estimates using industry standard software such as Mitchell, Audatex and CCC One
- Documented all investigation activity and updated claims files in ECS.
- Utilized the Standard Claims Practices (SCP) to insure proper claim handling and procedures.
- Experienced in issuing and explaining payments to customers and repair facilities.
- Negotiated estimate and supplement costs with shops as needed.
- Well versed working in person or virtually,
- Work well unsupervised or in a team setting
- Currently Select Service Reviewer
Education
Associates in Insurance (AINS) - Insurance
Self-Study
Skills
- Excellent communication skills
- Proven technical proficiency in all phases of estimating
- I-CAR Platinum Certified
- Previous I-CAR Instructor
Certification
I-CAR Platinum
Timeline
Claims Professional
State Farm Insurance Inc
06.1998 - Current
Associates in Insurance (AINS) - Insurance
Self-Study