Patrick Micomyiza
Richland,WA
Summary
IT Support Professional with 1+ year of experience supporting high-volume enterprise environments. Strong background in hardware troubleshooting, TCP/IP networking, Linux systems, and infrastructure support. CompTIA Network+ and Cisco certified. Experienced in ticket resolution, device imaging, storage systems, and data center-style installations.
Overview
2
2
years of professional experience
Work History
IT Support Technician
Skol Brewery Ltd
Kigali, Rwanda
05.2024 - 08.2025
- Resolved 250+ monthly tickets involving hardware failures, network outages, and system configuration issues.
- Troubleshot TCP/IP connectivity issues, DNS misconfigurations, and VPN access problems.
- Diagnosed and replaced faulty hardware components (RAM, storage drives, NICs, peripherals).
- Supported Linux (Ubuntu) systems for system updates, permissions management, and basic troubleshooting.
- Assisted in workstation deployments and device installations across multiple departments.
- Created 10+ PowerShell scripts to automate password resets and system updates, reducing manual workload by 4 hours weekly.
Help Desk Technician
IREMBO
Kigali, Rwanda
12.2023 - 05.2024
- Provided Tier 1 & Tier 2 support in high-volume environment.
- Documented troubleshooting procedures, reducing recurring tickets by 10%.
- Assisted in hardware replacement and network cable troubleshooting.
- Escalated infrastructure-level issues appropriately to senior engineers.
Education
Bachelor of Science - Computer Engineering
Adventist University of Central Africa (AUCA)
Kigali, Rwanda11-2023
Skills
- Operating Systems: Windows 10/11, Linux (Ubuntu), macOS
- Networking: TCP/IP, DNS, DHCP, VPN, Network Troubleshooting
- Hardware: Server hardware, Storage devices, Workstation builds, Disk imaging
- Tools: ServiceNow, Jira Service Management, Zendesk
- Infrastructure: Active Directory, Endpoint Manager, Hardware Deployment
- Certifications: CompTIA Network, Cisco CCNA
Timeline
IT Support Technician
Skol Brewery Ltd
05.2024 - 08.2025
Help Desk Technician
IREMBO
12.2023 - 05.2024
Bachelor of Science - Computer Engineering
Adventist University of Central Africa (AUCA)