Patrick Mooney
Chicago,IL
Summary
Dedicated Soldier fulfills service expectations with commitment to excellence. Remains composed throughout intense combat scenarios by applying trained disciplines and methodical communication tactics. Unwavering defender of fellow troops while facing daunting challenges and critical decisions. Demonstrated success in training team members, conducting evaluations and reviewing records. Excellent attention to detail and strong organizational skills. Safety-driven and disciplined with a remarkable work ethic. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
22
22
years of professional experience
Work History
Solider
US Army
08.2001 - 08.2017
- Secured and protected military property, assets, and personnel.
- Trained in infantry tactics, weapons and medical procedures for well-rounded field support.
- Coached and mentored new recruits for motivated, high-performing teams.
- Assembled, disassembled and maintained various weapons for operational readiness.
- Monitored transportation operations
- Strengthened security
- Operated transportation of personal & equipment
- 3 tours overseas
Laborer
Cobra Concrete Cutting / Local 1
10.2015 - 04.2017
- Worked alongside team to accomplish work goals according to schedule.
- Understood and followed verbal and written instructions to complete work correctly.
- Maintained organized and clean work areas at all times on job sites.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Material & Equipment Runner
- Helper to lead cutters
- OSHA certification
- Local 1 laborer 2+ years
Mechanic
Four Seasons Heating & Cooling
08.2014 - 10.2015
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Performed preventative maintenance oil changes and brake jobs to preserve performance and reliability of vehicles.
Security Specialist
Barrel House Flat / Racine Plumbing
02.2015 - 03.2019
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Performed guard duties by making judgment decisions within proper policy and procedures.
- Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
- Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
- Screened incoming employees, personal belongings, and shipments for security concerns.
Assistant Store Manager
Thybony Paint, Wallpaper, Blinds & Design
04.2017 - 02.2019
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Custom paint projects.
Security Specialist
Wrigleyville Rooftops Chicago
04.2018 - 10.2020
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Drafted reports of property damage, theft, accidents, and unusual occurrences to document daily activities and irregularities.
- Performed guard duties by making judgment decisions within proper policy and procedures.
- Screened incoming employees, personal belongings, and shipments for security concerns.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Completed vulnerability scans to identify at-risk systems and remediate issues.
Customer Service Representative
Thybony Paint, Wallpaper, Blinds & Design
12.2021 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Utilized customer service software to manage interactions and track customer satisfaction.
Education
High School Diploma -
Elk Grove High School
Elk Grove Village, IL08.2000
No Degree - Architectural Design
The Illinois Institute of Art - Chicago
Chicago, ILNo Degree - Architectural Design
Robert Morris University - Illinois
Chicago, IL03.2019
Associate of Science - Business Administration And Management
Roosevelt University
Chicago, IL12.2021
Bachelor of Science - Architectural And Building Sciences
Roosevelt University
Chicago, IL12.2021
Skills
- Closing Sales
- Report Transcription
- Adobe Systems Adobe Flash
- Microsoft Internet Explorer
- CAD
- Revit
- Sketch Up
- All Microsoft Programs
- OSHA certifications
- Time Management
- Documentation
- Google Docs
Timeline
Customer Service Representative
Thybony Paint, Wallpaper, Blinds & Design
12.2021 - Current
Security Specialist
Wrigleyville Rooftops Chicago
04.2018 - 10.2020
Assistant Store Manager
Thybony Paint, Wallpaper, Blinds & Design
04.2017 - 02.2019
Laborer
Cobra Concrete Cutting / Local 1
10.2015 - 04.2017
Security Specialist
Barrel House Flat / Racine Plumbing
02.2015 - 03.2019
Mechanic
Four Seasons Heating & Cooling
08.2014 - 10.2015
Solider
US Army
08.2001 - 08.2017
High School Diploma -
Elk Grove High School
No Degree - Architectural Design
The Illinois Institute of Art - Chicago
No Degree - Architectural Design
Robert Morris University - Illinois
Associate of Science - Business Administration And Management
Roosevelt University
Bachelor of Science - Architectural And Building Sciences
Roosevelt University
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